Client Services Representative - Hybrid

Employer Services Senior Associate

Location: Scottsdale, AZ (85258) or King of Prussia, PA (19406)

Schedule: Hybrid | Monday–Friday | 9am–6pm | 4 days onsite

Contract-to-Hire

About the Role

We are seeking a highly motivated Employer Services Senior Associate to support plan sponsors and advisors by delivering exceptional client service. This role is ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and excels at building trust through clear, humanized communication. You will work cross‑functionally with internal teams to resolve issues, provide insights, and ensure a seamless client experience.

Key Responsibilities

• Client Support & Communication — Serve as the first point of contact for a high volume of inbound calls and emails, providing friendly, knowledgeable assistance.
• Issue Resolution — Identify and resolve one‑touch tickets using available tools; escalate complex issues to management or Legal/Compliance when needed.
• Account Management — Support a book of business consisting of advisors and sponsors, ensuring servicing needs are met and administrative issues are addressed.
• Expectation Management — Help manage client expectations to prevent disconnects around processes and timelines.
• Cross‑Functional Collaboration — Act as the liaison between clients and internal teams to drive resolution, feedback, and satisfaction.
• Documentation — Create tickets, document interactions, and update client accounts within internal systems.
• Follow‑Up & Service Levels — Conduct timely follow‑up to maintain service excellence and adhere to internal and client-facing SLAs.
• Insights & Reporting — Share data-driven insights with product teams to support platform improvements.
• Client Engagement — Participate in scheduled client calls, provide plan updates, and host or moderate webinars to guide sponsors through registration and portal navigation.

Required Skills & Qualifications

• Strong verbal and written communication skills
• Prior experience in financial services customer service
• Experience with retirement accounts or wealth management
• Demonstrated problem‑solving and critical thinking abilities
• Resilience, adaptability, and eagerness to learn
• Ability to make quick, accurate decisions in a client-facing environment

Work Environment

Candidates must reside within commuting distance of either:

• Scottsdale, AZ (85258)
• King of Prussia, PA (19406)

Hybrid schedule: 4 days onsite, Monday–Friday, 9am–6pm in the respective time zone.

This is a Contract to Hire position based out of Scottsdale, AZ 85258.

The pay range for this position is $28.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Scottsdale,AZ 85258.

This position is anticipated to close on Jul 24, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.