Sr. Investor Services Associate
- Provide white glove customer service to investors and potential investors by walking alongside them through the investment process start to finish, acting as their trusted resource
- Answering incoming calls and emails from investors within the service level standards of Caliber
- Guide new investors through the full onboarding process, including KYC/AML documentation and investor accreditation verification
- Develop long-term relationships with investors by providing consistent, value-added support and communication
- Maintain investor account and prospect contact information, investment activity and private offering details in the Client Relationship Database (CRM)
- Process investor subscriptions through our managing Broker-Dealer, including working with custodians for IRA investments, transfer agents, selling group members, Broker-Dealers representatives and Registered Investment advisors
- Service investor requests and questions through providing exemplary customer support
- Facilitate investor communications and reporting
- Provide information for SEC Form D, State Blue Sky filings, pipeline and due diligence reporting to internal and external partners
- Complete ad hoc reporting requests to internal departments such as accounting, financial reporting and tax
- Complete annual Fair Market Valuation requests from IRA Custodians
- Identify and implement improvements in investor service workflows, documentation, and communication practices
- Document best practices and standard operating procedures (SOPs) for investor services team members
- Attending Corporate events as needed
- Other job duties as assigned
- Bachelor's degree in Finance, Business Administration, or related field, or equivilent work experience
- 5+ years of Financial Services operational experience
- 5+ years of high-touch customer service experience
- Experience with alternative investments is required
- Experience working with Registered Investment Advisors is a plus
- Experience in CRM Systems is required – HubSpot experience is a big plus
- Must be proficient in Microsoft Office 365 and DocuSign
- Dynamic thinker who works outside of the box to solve problems
- Ability to take initiative and be a self-starter
- Experience handling high volume requests, varying tasks and prioritization
- Organized, detailed oriented, ability to work under pressure and customer focused
- Flexible Paid Time Off
- Volunteer Paid Time Off
- 11 Paid Holidays
- 401k
- Company Bonus Program
- Pet Discount Program
- Medical Insurance – Company pays employee monthly premium
- Vision Insurance
- Dental Insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Company paid life insurance
- Company paid Short Term Disability
- Additional voluntary life insurance options
- Long Term Disability options
- Tuition Assistance Program
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