Customer Service Rep

Job Description

Job Description

Customer Service Representative (CSR)

Starting Pay Range : $15/Hour + Tips

Full Time/Part Time : Part Time

Schedule : Nights, Weekends, Sundays, Holidays

Benefits : We offer our Part-Time Team Members free bowling, free arcade play, $1 movie tickets, discounted food, and extra pay for working on holidays.

The Gist of it

As a CSR, your job is to make sure our guests have a great time from start to finish. You'll run a cash register, clean, grab bowling shoes, fetch prizes, and handle other tasks to keep our guests happy. This role is perfect for someone who thrives in a busy environment, communicates well, and works great with a team. If you're self-motivated and love helping guests, this job could be for you!

About Our Company

Our mission is to: Delight and connect people... one game, one film, one experience at a time . This includes our team too. We have a fun, supportive atmosphere where we encourage personal and professional growth, promote from within whenever possible, and value your individuality and work-life balance.

A Day in the Life of a CSR

Your day starts with a check-in with a Shift Lead, then you grab a radio and cash drawer. You'll spend your shift helping guests buy movie tickets, sign up for our loyalty program, get their popcorn, and search for ways to proactively "wow" our guests. When things slow down, you help clean, restock, and cover other stations as needed. Before your shift ends, ensure everything is in order and then check with the Shift Lead before clocking out.

The Schedule

We're busiest when others are having fun, so we need people who can work nights, weekends, and holidays. We will always try our best to accommodate your schedule. Most shifts start between 4pm-6pm and go until 9pm-12am

Job Requirements

• Work well with others and communicate clearly.
• Engage with guests to create great experiences.
• Be proactive and think ahead to see what needs to be done.
• Handle various tasks like accurately running the register, cleaning, and restocking.
• Manage time and tasks efficiently.

Give us a shot!

If this sounds like a fit for you, take a few minutes to apply! We'd love to consider you as a future FatCats team member!

FatCats conducts a background check on all new employees. Final employment decision is contingent on all pre-screening requirements.