Slate Agent
- Independently manage a portfolio of prospective and active clients across all stages of the discovery, purchase, and delivery lifecycle, exercising judgment on outreach cadence, communication approach, and escalation decisions.
- Serve as the primary point of accountability for client outcomes, making real-time decisions to resolve concerns, adjust strategy, and ensure a differentiated experience without requiring supervisory review for standard issues.
- Represent Slate at in-person events, independently managing client interactions and exercising discretion in how the brand and product are presented.
- Function as a recognized expert amongst your peers and customers on Slate vehicles, EV technology, ownership considerations, and charging infrastructure, providing guidance that directly influences client purchase decisions.
- Independently evaluate client needs and determine the most appropriate product, financing, and delivery configuration, drawing on deep product and market knowledge
- Fluently navigate complex transaction topics including financing structures, registration requirements, trade-in valuation, and delivery logistics, advising clients without escalation on all but the most exceptional situations.
- Establish and maintain rigorous CRM standards that serve as the system of record for client relationships, with accountability for data integrity across the full customer lifecycle
- Identify patterns in client concerns, product questions, and friction points, synthesizing observations into actionable recommendations for leadership on process improvements and communication enhancements.
- Determine appropriate resolutions for customer issues within defined authority levels, including accommodations, timeline adjustments, and service recovery, without requiring Lead approval for routine determinations.
- Escalate selectively and with judgment, distinguishing between issues that fall within personal authority and those that warrant senior review.
- Manage competing client priorities and pipeline complexity using independent time management and organizational judgment.
- Cultivate long-term client relationships that produce repeat engagement and active brand advocacy, creating a community of Slate owners who evangelize the product.
- Bring an entrepreneurial mindset to the role, proactively identifying and acting on opportunities to improve outcomes for clients and the business.
- Bachelor’s or Associate’s degree is preferred, but not required given relevant and commensurate professional experience.
- 3+ years of proven experience in Sales or Customer Service roles, ideally with electric vehicles, their ownership, and electric vehicle charging. Preference for high-volume retail.
- Passionate to work for a disruptor in the automotive industry, particularly with EVs.
- Exceptional communication and listening skills with an ability to fluidly discuss both technical and generic topics in plain language.
- Fearlessness and initiative, extremely hardworking, does the right thing when no one is looking.
- Transparency, integrity, and honesty, you are not afraid to admit when you are wrong.
- Ability to work independently with modest supervision and in a team environment.
- Resilience for the whirlwind of changes that is the norm at a start-up.
- Comfort with ambiguity and making the best judgment without full information.
- An understanding that you will be a part of creating processes and procedures, not following them.
- Must have the ability to lift up to 35 pounds.
- Must have the ability to stand, walk, and perform repetitive tasks for extended periods.
- Must have the ability to travel (up to 25%).
- Safety First
- Delight Customers
- One Team
- Relentless Improvement
- Fast, Frugal, and Scrappy
- Respectful Collaboration
- Positive Legacy
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