2nd Shift Passport Support Associate - $21.42/hr. + Benefits

Job Description

Job Description

Allied Government Solutions, Inc. is recruiting for multiple positions at the Western Passport Center in Tucson, AZ. Come join the Passport Processing Team and pursue a meaningful career at a prominent federal government facility!

The Support Associate III would be an integral part of State and Foreign travel relations. This position consists of customer inquiry correspondence and processing of US Passport and US Passport ID cards for travel abroad as well as face-to-face interaction with customers while performing appointment processing duties. The ability to provide outstanding in-person and over-the-phone customer service to passport applicants is essential. This position would also require operating a variety of computer systems and office equipment in the preparation, processing and mailing of passports and related documents as well as heavy data entry, filing, scanning and retrieving data.

Basic Qualifications:

• Due to the nature of the government contract and clearance requirements, United States citizenship is required.
• Ability to pass government-required credit check & Moderate Risk Public Trust (MRPT) Certification investigation (*Please note, this is not an immediate position given the MRPT Certification process can take an average of 2-3 months to complete)
• Bachelor's Degree or combination of education and equivalent applicable experience
• Minimum of (4) years of experience in a document processing and/or customer service oriented office setting
• Ability to lift and carry 35 pounds

Preferred Qualifications:

• Team-player with dedicated work ethic
• Excels in a fast-paced, goal-oriented work environment
• Excellent customer service abilities
• Great organizational and interpersonal skills
• Experience in call center type environment a plus
• Effective communication skills; Multilingual skills a plus as well
• Able to maintain composure and objectivity in stressful situations and in dealing with multiple inquiries
• Strong computer, filing and data entry skills
• Intermediate to Advanced Proficiency with MS Word, PowerPoint, Excel and Outlook required
• Preferred Minimum of (2-4) years’ experience in Government contract environment
• Knowledge and understanding of laws, rules, and regulations pertaining to the eligibility for and issuance of a US Passport preferred

Additional Job Details:

• Full-Time, Hourly, Non-Exempt position.
• Schedule – Mon - Fri, 2nd Shift: 4:00pm-12:30am
• Must be willing and able to work overtime hours as required.
• Pay Rates: $21.42/hr. (2nd Shift)
• Generous benefits package to include Medical, Dental, Vision, EAP and Life Insurance. Employee-funded 401K (with employer match available), 11 paid federal holidays, and paid time off!
• Note - a Real ID or US Passport is required to enter this federal facility

If this sounds like your next career opportunity, please submit your resume today!

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Allied Government Solutions, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected Veteran status.

Allied Government Solutions, Inc. is an SBA HUBZone-certified, woman-owned small business, focused on finding the most effective solutions to the multiple challenges facing government agencies and all companies engaged in government contracting. Our experts possess extensive knowledge and experience in business process management, operations consulting and meeting surge-related demands in a proficient and timely manner.

Company Description

Allied Government Solutions, Inc. is an SBA HUBZone-certified, woman-owned small business, focused on finding the most effective solutions to the multiple challenges facing government agencies and all companies engaged in government contracting. Our experts possess extensive knowledge and experience in business process management, operations consulting and meeting surge-related demands in a proficient and timely manner.