Inside Sales New Patient Advocate Lead

Join Arizonas Leader in Minimally-Invasive Pain Care

About Advanced Spine and Pain (ASAP)

Advanced Spine and Pain (ASAP) is a comprehensive interventional pain practice with twelve locations across Arizona. We pride ourselves on individualized patient treatment programs driven by an outcomes program developed by our own physicians. Our physicians are board-certified specialists and our non-physician providers typically have years of experience in interventional pain management

ASAP is committed to whole-patient care having launched an integrated behavioral health program at our Phoenix locations. This collaboration makes us the first interventional pain management group in the state to implement a behavioral health integration program at our practices.

• Innovative Treatments: We offer cutting-edge minimally-invasive procedures designed to provide effective pain relief with limited downtime.
• Collaborative Environment: Our team of top specialists works together to provide the best medical care and experience to our patients.
• Patient-Centered Care: We focus on individualized treatment plans to ensure optimal outcomes for our patients.

Employee Benefits

We value our employees and offer a comprehensive benefits package including:

• Paid Time Off (PTO)
• Sick Time
• 401(k) Retirement Plan
• Medical Dental and Vision Insurance
• Seven Paid Holidays

JOB TITLE: New Patient Advocate Lead
FLSA STATUS (Exempt/Non-Exempt): Non-Exempt
SUPERVISION RECEIVED: VP of Sales and Marketing
SUPERVISION EXERCISED: New Patient Advocate

GENERAL STATEMENT OF DUTIES

As the New Patient Inside Sales Lead youll be the first voice patients hear when theyre referred to our practiceand youll set the tone for their journey with us. Your mission: turn inbound patient referrals into scheduled appointments by connecting educating and motivating them to take the next step in their care.

ESSENTIAL FUNCTIONS

Own the Conversion Process: Engage every referral with energy and empathy clearly explaining our services and the value of care while overcoming objections and closing the appointment.
Lead the Team: Inspire coach and mentor the New Patient Scheduling Team sharing winning strategies fine-tuning scripts and holding the team accountable for results.
Drive Performance: Track call metrics and conversion rates analyze whats working (and whats not) and continuously push for better outcomes.
Be the Standard: Set the tone for urgency positivity and results. Model high-energy engagement and create a culture of success.

EDUCATION

High school diploma or equivalent required.
Additional coursework or certification in business communications or healthcare administration is preferred.

EXPERIENCE

Minimum 2 years of inside sales experience with a proven record of meeting or exceeding conversion and performance goals.
Experience leading or coaching a team is preferred.
Background in healthcare patient services or a related customer-focused industry is preferred.

SKILLS

Persuasive closing skills including overcoming objections and motivating patients to take action.
Active listening skills to understand patient needs and respond with empathy.
Leadership and coaching skills to mentor a scheduling team and drive accountability.

ABILITIES

Ability to thrive in a fast-paced call-heavy environment while maintaining professionalism and positivity.
Ability to lead by example inspire confidence and create a culture of performance.
Ability to multitask and manage competing priorities with a focus on results.

ENVIRONMENTAL WORKING CONDITIONS

Professional office environment with frequent phone-based communication.

PHYSICAL/MENTAL DEMANDS

Prolonged periods of sitting at a desk and working on a computer/phone system.
Frequent use of hands and fingers for typing dialing and navigating computer systems.
Regular use of a headset/telephone for extended periods throughout the workday.
Occasional standing walking and moving about the office.