Operations Manager

Job Description

Job Description

Position Overview: Odyssey Technical Solutions is seeking a hands-on Operations Manager to lead and oversee the day-to-day operations of our Phoenix location. This role is responsible for managing a team of Radio Frequency Electronic Repair Technicians and support staff, ensuring high-quality service delivery, optimizing workflows, and driving overall operational performance. The ideal candidate is both a strong leader and a problem-solver who can balance technical team oversight with business operations.

Key Responsibilities:

• Lead, supervise, and develop a team of electronic repair technicians and support staff
• Oversee daily operations, including workflow management, scheduling, and job prioritization
• Ensure quality control standards are consistently met and improved
• Monitor and improve operational efficiency, turnaround times, and productivity
• Manage inventory, tools, and parts to support repair operations
• Hire, train, and evaluate team members; address performance issues as needed
• Maintain a safe, organized, and compliant work environment
• Collaborate with leadership on process improvements and operational strategy
• Track and report key performance metrics (KPIs) for the location
• Serve as the primary point of contact for the Phoenix operation

Qualifications:

• 3–7+ years of experience in operations, team leadership, or service management
• Experience managing technical teams (electronics repair, field service, manufacturing, or similar) preferred
• Strong leadership and communication skills
• Proven ability to manage multiple priorities and solve operational challenges
• Experience with inventory management and workflow optimization
• Results-driven mindset with a focus on efficiency and quality
• Proficiency with basic business software and reporting tools

Preferred Qualifications:

• Background in electronics repair or a related technical field
• Experience scaling or launching a new location or operation
• Familiarity with KPI tracking and performance management systems