Resort Manager - El Conquistador Tucson

Scope:

Support to the Regional General Manager in the overall management and leadership of the overall Resort operation. This role encompasses the involvement and oversight of Sales & Marketing, Conference Services, Catering, F&B, Culinary, Recreation, Gift Shop, Maintenance, A&G, Finance Departments along with ensuring that our Resort Spa is complaint and operationally sound. The success of the entire Resort Operation is accomplished through maintaining established cost and quality standards, maximizing profits through labor and expense management, recruitment, development and retention of Team Members and exceeding Guest expectations by providing exceptional service and providing the Hilton promise. Supportive of the core values of both Hilton and DHM to include effective and efficient communication, collaborative actions, integrity, ownership and respect for all Team Members, Guests and Vendors.

Primary Responsibilities:

 

Ø Assist in managing all sources of revenue to include daily room revenues, Sales, Convention and Catering events, food and beverage, recreation, spa and misc. others. Ensures all departments are profitable and procedures are followed to ensure internal audit integrity. Maintain strong working relationships with each area and measure individuals performance to Resort standards.

Ø Assist in creating local and national marketing plans and pricing strategies with an understanding of market segments and Group bookings. Responds quickly to changing market conditions and revises strategies quickly and accordingly.

Ø Actively participates in sales discussions, meetings and plans. Knowledge of key account executives and business base. Measurement and communication of monthly production levels for each Sales person and Catering seller on the staff.

Ø Promotes both Hilton and DHM core values and service standards throughout the hotel to employees to positively affect guest stays and social media scores.

Ø Effective training and delegation of responsibilities in order to streamline work load. Secondary benefit will be to train/develop skills in the departmental / divisional leadership team in enhanced skills beyond departmental work load.

Ø Assist in creating the hotel’s annual budget and continually monitors the performance of the hotel throughout the year to ensure we maintain GOP and NOI commitments versus budget.

Ø Produces monthly financial reports and understands hotel performance versus forecast/budget.

Ø Assist in managing human resources functions of the hotel by controlling turnover, motivating employees, encouraging employee development, retention and attending monthly employee meetings.

Ø Protects the hotel and its assets through enforcing and maintaining a preventative maintenance program and safety practices.

Ø Maintain annual and semi annual inspections per state or municipality code.

Ø Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction through verbal and written correspondence via Stay Experience Platform.

Ø Follows company policies and procedures and is able to effectively communicate them to Team Members.

Ø Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws. Ensure permits to operate, required licensing is valid and required local certifications are up to date.

Ø Provides a professional image at all times through behavior, speech, appearance and dress.

Ø Encouraged to participate in local board positions, Chamber of Commerce and local business support through donations and attendance of sponsored events.

Relationships:

Internal: All hotel departments and employees: For leadership, guidance, communication

External: Account Executives: To promote business and supportive of local businesses and charitable organizations.

Education/Experience: Four-year college degree is preferred, but not required and/or equivalent work experience. Special consideration will be given to those who exhibit exemplary performance.

 

Certification and/or License Requirement: Alcohol Awareness Certification. Food Safety Management Certification. General Manager and/or other certification as required by franchise.

 

Skills:

Strong leadership skills.

Strong teambuilding skills.

Ability to hold both Leaders and Team Members accountable.

Strong oral and written communication skills to be used efficiently to ensure follow up to resolution.

Attention to detail.

Planning and organizational ability.

Customer skills.

Computer skills.

Accounting knowledge.

 

Working Conditions:

Will be required to work nights, weekends and holidays.

Will be required to work in fast paced environment.

Will be required to be on call when away from work.

Organizational Structure:

 

Reports to: General Manager

· Subordinates:

Executive Committee: Director of Facilities & Maintenance, Area Director of Finance, Director of HR, Director of F&B, Executive Chef, Director of Sales & Marketing, Area Marketing Director, Revenue Optimizer.

a. Director of Front Office, Director of Housekeeping, Director of Banquets, Spa Director, Retail Manager.

 

Job title also known as: Assistant General Manager, Resort Manager, Hotel Manager.