Dispatcher

Job Description

Job Description

Looking for an EXPERIENCED DISPATCHERS for local Plumbing Company. HIRING IMMEDIATELY. GREAT BENEFITS and COMPETITIVE PAY. Ranges anywhere from 22 up to 25 to start depending on experience. 90 day review and pay increase based on performance.

Shifts: Mon - Fri 7 to 4 or 8 to 5

IF INTERESTED.... CALL 480-800-7611 or email resume to [email protected]

Holding Interview this week.

FRONT-END DISPATCH

A. Job Description

1. Front-End Dispatchers organize and dispatch technicians to the jobs that are booked in a manner that both maximizes profits and is efficient in routing. Front-End Dispatchers work closely with Back-End Dispatchers, Receptionists, Sales Techs, and Office Manager.

B. Job Qualifications

1. Highly detail oriented and organized

2. Able to work in high stress environment

3. Coordinate schedules and priorities of jobs

4. Computer literate

C. Job Responsibilities

1. Dispatch sales technicians on new jobs and reroutes for follow up sales and closing invoices out

i. Understand Job Tiers and route sales techs accordingly

ii. Understand the city layout and route sales techs accordingly

iii. Tier is more important than location but routing the sales tech appropriately ensures that time is not wasted unnecessarily on driving.

iv. You should always begin a technician’s route with the most profitable job of the day whether that is a Tier One job or a Recamera on an open project. Everything else gets scheduled in accordingly and if Tier Two or Tier Three jobs need to be rescheduled to accomplish the Tier One jobs, this should always be anticipated and implemented as soon as possible to keep customers satisfied.

v. Utilize Receptionists to keep customers updated.

2. Supervise outstanding balances and ensure payments are collected appropriately

i. Verify techs collect ½ or Full when job is sold. If customer plans on paying in the future, make sure they understand that their schedule cannot be locked in until payment is received. Follow up with these customers according to an appropriate schedule. For example, if they tell you a specific date, be sure to follow up on that date. If they do not tell you a specific date, follow up daily until a date is established.

ii. Verify final payments are collected after inspections are completed. This is easiest when the customer already knows that the payment will be expected at that time. Utilize Receptionists to communicate to customers of the inspection schedule date and that the final payment will be due at this time. If customer gives any push back, Front-End Dispatchers will need to communicate with the customer to figure out what any problems are and how to resolve them. Front-End Dispatchers may need to communicate and coordinate with the Sales Tech for escalated complaints.

3. Send DocuSigns for phone sales

4. Maintain Dispatch Control in real time

5. Maintain timesheets for Sales Techs

i. While Sales Techs are not paid hourly, it is still important to maintain their timesheets so that we can pull reports on drive time and efficiency and productivity on job sales.

6. Monitor ongoing projects

i. While it is Back-End Dispatchers’ responsibility to schedule and dispatch ongoing projects, a Front-End Dispatcher should still be aware of what projects are open, which customers have outstanding balances, and when to expect that reroutes and final walk throughs will be needed.

ii. Front-End Dispatchers should have a highly communicating and good relationship with Back-End Dispatchers.

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