Associate Cyber Help Desk Specialist
Kforce has a client in Sierra Vista, AZ that is seeking an Associate Cyber Help Desk Specialist. Responsibilities:
- Create, modify and escalate incidents/tickets, translating user requests into logical format for use by analysts in troubleshooting
- Resolve incidents/tickets in accordance with documented procedures
- Perform quality assurance follow-up with customers/end users
- Comply with documented processes and procedures
- Provide reporting as needed
- Maintain a professional demeanor with our military, civilian and contractor customers
- High School diploma/GED and 2 years of customer service, inside sales or help desk experience; Or AA/AS or BA/BS
- Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information
- Strong verbal and written communication skills
- Excellent people and phone skills
- Ability to prioritize and multi-task
- Experience with Microsoft Office products (Word, Excel, Outlook)
- Type a minimum of 40 wpm
- Able to work within a dynamic environment where requirements shift routinely
- Must be able and available to work shifts (days, swings, mids)
- Must be able to work weekends and holidays, as required
- Schedule is subject to change to fulfill the needs of the mission
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