MOBILITY ATTENDANT

Job Description

Job Description

About Us:

One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 75+ years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies.

Culture:

We have a strong, distinctive culture – a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.

About the Position:

Play a meaningful role in enhancing accessibility, safety, and comfort for travelers at one of the nation’s busiest airports. We are seeking a compassionate and service-driven Mobility Attendant for the airport’s SkyTrain Services. This role is vital to delivering safe, courteous, and reliable mobility assistance to passengers traveling between the Rental Car Center and Terminals 3 and 4 via the PHX SkyTrain. The position directly supports ADA compliance while ensuring a positive and dignified guest experience.

Accountability

• Ensure passenger safety during all wheelchair assistance activities.
• Adhere strictly to ADA guidelines, airport policies, and safety procedures.
• Maintain situational awareness in high-traffic environments.
• Demonstrate punctuality, reliability, and professional conduct throughout each shift.
• Coordinate effectively with supervisors and airport personnel to ensure timely assistance.

Communication

• Communicate clearly and respectfully to understand passenger needs.
• Provide reassurance and clear instructions during transport and boarding.
• Maintain professional interactions with passengers, team members, and airport staff.
• Relay operational updates or concerns to appropriate personnel.

Family

• Foster a welcoming, respectful, and supportive atmosphere for all passengers.
• Demonstrate patience, empathy, and compassion when assisting travelers.
• Contribute positively to team dynamics and collaborative workflows.
• Uphold dignity and respect for individuals requiring mobility support.

Exceptional service

• Assist passengers with disabilities or limited mobility to and from SkyTrain stations.
• Safely push and maneuver wheelchairs across ramps, platforms, elevators, and boarding areas.
• Support passengers with boarding and exiting the PHX SkyTrain.
• Deliver friendly, attentive, and patient customer service at all times.
• Provide assistance with small personal items when necessary.

Profitability

• Support efficient passenger flow and operational effectiveness.
• Minimize delays by responding promptly to service requests.
• Contribute to overall airport service quality and customer satisfaction metrics.

About YOU:

The ideal candidate will have a strong background in customer service and technology.

• Minimum 1 year of customer service experience (hospitality, healthcare, transportation, or related field preferred).
• Strong interpersonal skills with a compassionate and patient demeanor.
• Clear verbal communication abilities.
• Dependable, punctual, and team-oriented mindset.
• Ability to safely push and maneuver a wheelchair with an occupant.
• Ability to stand, walk, bend, and assist passengers for extended periods.
• Ability to work indoors and outdoors in varying temperatures.

What We Can Offer You for All Your Hard Work ( based on eligibility requirements )

• Medical, dental, vision, life insurance coverage
• Flexible Spending Accounts
• 401k
• Vacation/Sick
• Holiday
• Discount programs

Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: [email protected] describing the accommodation.