Applications Engineer

Job Description

Job Description

Benefits/Perks

• Results-driven pay structure that rewards high performers
• Work schedule flexibility to accommodate personal appointments and responsibilities
• Supportive environment for ongoing growth and learning

Job Summary

We are seeking an Applications Engineer to join our specialized North American service team. This is a remote position with moderate travel supporting our office in NY and our company headquarters in England. As an Applications Engineer, you will be responsible for delivering the highest level of customer service and ensuring our customers have confidence in RoBAT’s expertise. Your primary role is to provide remote and on-site support, troubleshooting, and custom test programs for RoBAT machines in predominantly northern Mexico and southwestern USA. You will also periodically be assigned special projects to help improve RoBAT products and processes. You will report to the Worldwide Director of Applications and also interface closely with our Service Manager in our NY office on all machine service and hardware related issues.

Responsibilities

• Install and perform regular maintenance on a variety of RoBAT machines on site
• Provide remote and on-site customer support, including occasionally off-hours
• Train customers on all aspects of RoBAT equipment, including operation, programming, commissioning, and test optimization
• Evaluate and quote the most effective RoBAT test solution based on customer needs
• Maintain accurate and detailed records for each on-site and remote support case

Qualifications

• A degree in Engineering, Computer Science, or Mathematics or 2-4 years of experience in the Printed Circuit Board industry
• Ability to travel to/from Mexico and the U.S.
• Ability to provide written and verbal communication clearly, professionally, and promptly
• Ability to work under pressure while maintaining composure and professionalism
• Creative troubleshooting ability and excellent attention to detail
• Ability to work independently with little supervision
• Experience interacting with customers is preferred
• Ability to read schematics and mechanical drawings is preferred
• Proximity to Yuma, AZ or El Paso, TX is ideal for ease of travel and customer support
• Ability to communicate in Spanish is a plus