Unified Capabilities SME

Overview:

🚀 Join the Mission at Fort Huachuca!

SOSi is on the hunt for a Unified Capabilities SME ready to elevate secure communications for our government customer. If you're a VoIP/VTC virtuoso who thrives on multi-vendor tech, service management, and solving complex challenges—this is your moment. From provisioning to troubleshooting, your expertise will power the future of unified communications.

Responsibilities:

• Conducts testing of network design and UC/VoIP/VTC architecture.
• Support for NIPR and SIPR VTC's and Unclassified/Classified meetings.
• Support for NIPR and SIPR VoIP endpoints and soft clients.
• Responsible for all aspects of Operating and Maintaining (O&M) the secure configuration/upgrade VoIP/VTC systems including end user devices, hardware and software, and paperwork to include, but not limited to, IAVA DRA’s/POA&M’s, ATO, RMF
• Maintains technical expertise in all areas of network and computer hardware and software interconnection and interfacing, such as routers, firewalls, switches, session controllers, gateways, etc.
• Evaluates and reports on new communications technologies to enhance capabilities.
• Exhibits exceptional ingenuity, creativity, and resourcefulness.
• Acts independently on technical matters pertaining to assigned field and related disciplines.
• Must be entirely self-supervisory.
• Recommends technologies to accomplish long-term objectives.
• Develops concepts, products, or technologies that extend knowledge in fields of expertise.
• Provides technical leadership and mentors team members and SOSi colleagues.
• Interacts closely with customer representatives on highly advanced technical issues.
• Independently composes and delivers reports and presentations of the highest professional quality.
• Provision, secure, operate, maintain, troubleshoot, and provide service management of multi-vendor VoIP technologies including Oracle Session Border Controllers (SBC), Cisco Unified Border Elements (CUBE), Cisco Unified Communications Manager (CUCM), Avaya AS5300, Avaya CM/Aura SBCEs and Ribbon Application Server/PSX/Analytics/RAMP/SBCs. Video Teleconferencing technologies such as Cisco Expressway, Cisco Meeting Server and Cisco/Poly codecs.
• Guide subordinate units with troubleshooting and resolving UC issues.
• Guide subordinate issues with prepping for security inspections on UC equipment.
• Track and report subordinate units progress in upgrading sites to modern UC Technologies and provide guidance when the subordinate units experience obstacles.
• Provide courses of actions and recommendations when UC issues arise that require leadership decisions.

Qualifications:

• Active in scope SECRET clearance or the ability to obtain Interim SECRET eligibility.
• HS +15 or AA/AS +13 or BA/BS +11 years of technical experience in UC/VoIP to include 5+ years senior VoIP/UC experience.
• IAT II certification ( CCNA, CND, CySA+, GICSP, GSEC, Security+ CE, or SSCP ) required.
• CCNA Enterprise, CCNP Collaboration, or approved Ribbon/Avaya certification w/in 180 days of hire.
• Willing to work overtime, holidays, and weekends as necessary.
• Participate in rotational on-call duties to provide after-hours support.
• Willing to travel to Contingency of Operations Plan (COOP) or CONUS sites as directed.

Preferred Qualifications:

• Working or expert knowledge of Zervina, T-Metrics, Callegra or NetPlus TMS products.
• Expert in Ribbon Communications or Genband/Sonus Networks product management. Expert in Ribbon Communications or Genband/Sonus Networks product management. Experience in Cisco/Avaya/Nortel product management would be considered if candidate has extensive knowledge.
• Advanced knowledge of network technologies such as routing and switching. Able to review firewall, router and switch configurations to identify configuration issues.
• Experience with AESMP (ServiceNow).

Working Conditions:

• Working conditions are normal for an office environment. Working from home may be possible but must have the ability to reach an ARMY P/C/S within one hour.
• Fast paced, deadline-oriented environment.
• May require periods of non-traditional working hours including consecutive nights or weekends (if applicable).