Customer Care Specialist

Job Description

Job Description

About the Role

We're looking for a Customer Care Specialist who's motivated and passionate about people, problem-solving, and creating an exceptional customer experience. As a vital member of our operations department, you'll be the voice of our company - helping clients with questions, resolving issues, and ensuring every interaction leaves them feeling valued.

You'll thrive here if you're a natural communicator, detail-oriented, and energized by helping others. You see challenges as opportunities to shine — using your likability, ambition, and empathy to deliver results and build loyalty.

Job Type: In-Person – Full-Time
Compensation: $20-$21
Schedule: Must be available to work shifts within office hours, including one weekend shift:

• Monday - Friday: 7:00 am – 5:30 pm
• Saturday - Sunday: 7:00 am – 3:30 pm

What You'll Do

• Interact with customers by phone, email, chat, and text to answer questions and provide support.
• Communicate clearly, simplify information, give updates, and follow up as needed.
• Resolve customer inquiries, concerns, and complaints quickly and professionally.
• Maintain accurate records, process transactions, and schedule services.
• Build strong product knowledge to answer questions and recommend solutions.
• Share customer feedback to support process and service improvements.
• Work with internal teams to ensure smooth, positive customer experiences.
• Adhere to company policies, procedures, and regulatory guidelines to ensure a secure and compliant customer service environment.

What You'll Bring

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Experience in customer service, account management, construction management, or a related role.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and a passion for customer support.
• Reliability, professionalism, and the ability to thrive in a fast-paced environment.
• Adaptability and positivity when things get busy.
• Proficiency in CRM and ERP systems .

Why People Love Working Here

• Supportive training and ongoing coaching to help you succeed.
• Access to advanced training platforms that support your performance.
• Fun, energetic team environment with room for growth.

Benefits & Perks

• Comprehensive medical, dental, and vision plan options
• Free virtual healthcare for employees and family members
• Health Savings Account (with HDHP enrollment)
• Health & dependent care flexible spending accounts
• Company-paid basic life insurance
• Voluntary supplemental life insurance
• Company-paid short-term disability insurance
• Voluntary long-term disability
• Company-paid Accident and Hospital Indemnity
• Free Bereavement and Life Planning Support for employees and family members
• 401(k) with company match (Pre-tax & Roth options)
• Paid PTO, bereavement leave, and maternity leave
• 7 company-paid holidays
• Employee Assistance Program (EAP)

Full compensation packages are based on candidate experience and relevant certifications.

Compensation Range

$20—$21 USD

About Us

Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service.

As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees

Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.