$18/hr. Weekly Pay ONSITE Customer Service Call Center Representative

Job Description

Job Description

Title: Property Pay Contractors (Customer Service Agent)

Start Date: May & June 2026

Pay Rate: $18/hr. Weekly Pay + Benefits

Location: Onsite Phoenix, AZ

Schedule: M-F, 7am-4pm and 6am-3pm. Must be flexible for both shifts.

Training: 1 week of training 6am-3pm. The first days of training will be classroom setting w/ modules etc and by end of Day 3, they will start shadowing. Day 4 will be full shadowing and reverse shadowing, and Day 5 they will be able to be on their own.

Dress Code: Business casual - leaning more towards casual but no shorts or revealing/offensive clothing. We still want our candidates to appear/act professional!

Overview: The Customer Service Agent is an entry-level role into the overall Customer Service group.

The agents are responsible for making payments to Insurance Carriers on behalf of Banks for escrow payments on mortgages. These payments can be made utilizing our own software to generate a payment and then applying that payment via Carrier website, automated phone system, or through phone conversations with Carrier Customer Service. Success in this role can lead to Customer Service Representative roles with added responsibility.

Key Responsibilities:

• Interface with a CRM-based software UI to update payment status
• Escalate issues to team leads as soon as they are realized
• Make payments via web portal
• Make payments via automated payment processing phone system
• Make payments via conversation with Customer Service Reps at Carriers
• Keep track of workload and progress each day

Requirements & Qualifications:

• High School Diploma
• Minimum 1-2 years of customer service experience, preferably in call center
• Pleasant, calm demeanor on the phones
• Ability to speak confidently
• Excellent command of the spoken English language
• Growth Mindset, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change,
• Exudes a commitment to Personal & Professional Development