Sleep Apnea Patient Scheduling & Care Coordination Specialist

Job Description

Job Description

Passionate about improving healthcare experiences and creating meaningful patient relationships? Here's your chance to transform the healthcare industry!

Join the vibrant and fast-paced team at Patient Engagement Solutions, a dynamic company pioneering the delivery of top-tier customer engagement services for medical practices and health systems. We are in search of a highly motivated and empathetic Medical Customer Experience Representative to augment our team of dedicated professionals. This full-time, remote role offers you an opportunity to make a significant difference in a rapidly expanding community-oriented organization that values your growth and aspirations.

Our commitment to your well-being is unwavering, which is why we provide a comprehensive benefits package that kicks in after just 90 days.

Responsibilities:

As our Medical Customer Experience Representative, you will:

• Offer superior patient interaction experiences by addressing inbound calls with professionalism and compassion.
• Exhibit stellar conflict resolution skills by calmly de-escalating challenging situations with dissatisfied patients, providing solutions and comfort.
• Initiate outbound calls to patients and healthcare facilities for appointment rescheduling and information gathering.
• Collaborate with our talented call center team to continually enhance patient services and professional development.
• Efficiently triage patient calls, directing concerns to the appropriate parties.
• Demonstrate a comprehensive understanding of commercial health insurance and essential medical terminology.
• Uphold a gold standard of customer service at all times.
• Safeguard sensitive information in compliance with HIPAA protocols.

Requirements:

• Experience with ENT or Sleep Centers is a huge plus!
• Practical knowledge of medical office procedures.
• Proficiency in databases, and EHR systems.
• Exceptional communication and customer service skills.
• High-level computer literacy and effective multitasking capabilities.
• Proficient knowledge across all insurance types.
• Impeccable organization skills with keen attention to detail.
• Familiarity with AthenaHealth systems is preferred.

Elevate your career by joining us in our quest to revolutionize patient engagement! If you're an energetic, quick-learner seeking a fast-paced and positive work environment, don't hesitate to apply.

Job Type: Full-time, Remote Salary: $21.00 - $25.00 per hour

Benefits:

• Paid time off

Schedule:

• 8-hour shifts with various days and times available

The Patient Engagement Center of Excellence is a fully HIPAA compliant patient outreach facility specializing in engaging fully vetted patients suffering from Painful Neuropathy and scheduling them for treatment at one of our many medical practice clients. From determining insurance coverage, to understanding patients' level of pain and prior treatment, we work as a virtual extension of our medical practice clients across the United States.

Company Description

The Patient Engagement Center of Excellence is a fully HIPAA compliant patient outreach facility specializing in engaging fully vetted patients suffering from Painful Neuropathy and scheduling them for treatment at one of our many medical practice clients. From determining insurance coverage, to understanding patients' level of pain and prior treatment, we work as a virtual extension of our medical practice clients across the United States.