Slot Electronics Bench Tech
- Maintains superior relationships with support departments to help execute transactions
- Ensures compliance with all State and Tohono O’odham Gaming Office (TOGO) regulations, including Internal Controls (ICs)
- Exhibits awareness of the various types of slot device-cheating methods and is able to recognize any potential attempts while monitoring the gaming floor
- Capable of handling routine complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of supervisory personnel
- Operates hand tools, soldering equipment, electrical test equipment, and other equipment as needed
- Removes, moves, installs and/or upgrades slot machines to include their electronic components, systems, and peripherals; maintains an accurate inventory tracking
- Performs all types of diagnostics and repairs to correct mechanical, electrical, and electronic failures to the component level; troubleshoots via reading and identifying components within schematics; monitors and tracks all malfunctions to include the cause, repair and parts involved
- Performs slot machine RAM clears/key chips and configuration of set-up options to meet manufacturers and regulatory agency specifications; troubleshoots, installs and operates machines accounting system, slot machine operations, ticket in/ticket out system; and parts system maintenance
- Tracks, records, and safeguards all funds used for testing and other diagnostic functions
- Maintains all TOGE confidential records and information, including proprietary information, slot machine records both written and electronic, guest information, machine play history, financial information, game settings, etc.
- Performs other duties as assigned
- Knowledge and proficiency in advanced mathematics
- Maintain proper maintenance of shop equipment
- Maintain proper documentation of all Gaming Machines and Gaming Machine Equipment verifications, tests and maintenance
- Provide exceptional service to our guests and employees when performing job duties and conduct oneself in a professional and businesslike manner
- Maintain an acceptable consistent, and regular attendance record
- Ensure full compliance with departmental Internal Controls, policies, procedures and regulations
- Ability to communicate effectively in the English language, to include reading, verbal and written proficiencies
- Ability to demonstrate outstanding guest service delivery and guest service recovery techniques at all times
- Ability to make board level electronic repairs, including surface mounted components
- Ability to proficiently use all electronic repair equipment, test equipment and diagnostics equipment in the execution of duties
- Ability to control the influx of bad parts, troubleshoot and repair for stock replenishment
- Ability to read and interpret detailed schematics, technical manuals and illustrated parts breakdowns to isolate problem components
- Ability to proficiently identify components by design, type and rating from component markings or schematic callouts
- Ability to remedy Repairs and Maintenance expenses through strategic component repair verses assembly reordering
- Ability to complete moderately complex administrative paperwork
- Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with team members at all levels
- Skill in operating business computers and office machines, including in a Windows environment
- Ability to work in a fast paced, multi-tasking environment, at times, under levels of stress
- Ability to wear/use communication devices such as ear piece/radio device, hand held tablets or other forms of service communication devices
- Knowledge of basic manual hands tools, i.e. hammers, screwdrivers, socket sets, wrenches, etc., and of electronic and mechanical troubleshooting methods and techniques
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