IT Support Analyst II
Job Summary:
The IT Support Analyst will be responsible for providing technical support and assistance to our employees and clients, ensuring that our systems and software are up and running smoothly. The ideal candidate will have a strong technical background, excellent problem-solving abilities, excellent communication abilities, and the ability to communicate technical information to non-technical users.
Key Responsibilities:
• Provide remote and on-site technical support and assistance to end-users for hardware, software, and network-related issues.
• Answer and respond to and resolve help desk requests in a timely manner.
• Analyze and troubleshoot complex technical problems and provide effective solutions.
• Install, configure, and troubleshoot computer hardware and software, printers, and other peripherals.
• Perform routine maintenance on computer systems, such as backups and software updates.
• Manage user accounts and permissions across various systems and applications.
• Participate in the development and implementation of IT policies and procedures.
• Document and maintain a knowledge base of common issues and solutions.
• Assist with the testing and implementation of new software and hardware.
• 24/7 On-Call IT Support rotation.
• Travel to client locations in the local area.
Qualifications:
• 2+ years of experience in IT support or related role.
• Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies.
• Experience with server administration and virtualization technologies.
• Excellent written and verbal communication skills.
• Ability to work independently and in a team environment.
• Strong problem-solving and analytical skills.
• Relevant certifications such as A+, Network+, ITIL, MCSA, CCNA, or ITIL are a plus.
• Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.
Recommended Jobs
Laundry Manager - CAMP VERDE
Job Description Job Description LAUNDRY LOCATION IN CAMP VERDE Basic Function : Develop, lead, and supervise laundry production teams. Ensure laundry procedures are followed and finished linens…
Transaction Coordinator
Job Description Job Description Transaction Coordinator House Buyers of America is looking for a remote Settlement Coordinator to ensure all acquisitions and dispositions go to settlement in a…
Future Opening: TinyTykes Youth Soccer Coach - Peoria/Glendale
Position available:Soccer coach for children ages 2-6, to begin working January/February 2018. What is TinyTykes?TinyTykes is a FUNdamental introduction to the game of soccer for players aged 2-6. Pl…
Quick Lube Technician
We are looking for technicians to join our team. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We are looking for certified t…
RV Technician
Job Description Job Description RV Service Technician. Friendly, family run RV dealership and repair center looking for qualified service technician with skills in all areas. Tech would need to h…
Mortgage Loan Originator
Job Description Job Description Description: This position will office out of our Scottsdale, AZ location MUST HAVE prior loan origination experience Excellent Benefits, Holiday Pay, Incen…
Travel Nurse RN - Labor & Delivery - $2,240 to $2,419 per week in Show Low, AZ
Registered Nurse (RN) | Labor & Delivery Location: Show Low, AZ Agency: Host Healthcare Pay: $2,240 to $2,419 per week Shift Information: Nights Contract Duration: 13 Weeks …
ConvergeProsperity - Product Forward Deployed Engineer, BankingSuite (Manager) - Innovation_Delivery_Transformation
The Team Are you looking for a unique opportunity with both start-up spirit AND enterprise strength? Deloitte's Converge for FSI business offers both! We are looking for a talented individual with…
Pharmacy Manager
Job Summary: Provides empathetic pharmacy consulting services to patients regarding the effective use of medications and drug interaction awareness. Offers preventive and clinical healthcare servi…
GCP Data Engineer
Tiger Analytics is a fast-growing advanced analytics consulting firm. Our consultants bring deep expertise in Data Science, Machine Learning and AI. We are the trusted analytics partner for several F…