IT Support Analyst II
Job Summary:
The IT Support Analyst will be responsible for providing technical support and assistance to our employees and clients, ensuring that our systems and software are up and running smoothly. The ideal candidate will have a strong technical background, excellent problem-solving abilities, excellent communication abilities, and the ability to communicate technical information to non-technical users.
Key Responsibilities:
• Provide remote and on-site technical support and assistance to end-users for hardware, software, and network-related issues.
• Answer and respond to and resolve help desk requests in a timely manner.
• Analyze and troubleshoot complex technical problems and provide effective solutions.
• Install, configure, and troubleshoot computer hardware and software, printers, and other peripherals.
• Perform routine maintenance on computer systems, such as backups and software updates.
• Manage user accounts and permissions across various systems and applications.
• Participate in the development and implementation of IT policies and procedures.
• Document and maintain a knowledge base of common issues and solutions.
• Assist with the testing and implementation of new software and hardware.
• 24/7 On-Call IT Support rotation.
• Travel to client locations in the local area.
Qualifications:
• 2+ years of experience in IT support or related role.
• Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies.
• Experience with server administration and virtualization technologies.
• Excellent written and verbal communication skills.
• Ability to work independently and in a team environment.
• Strong problem-solving and analytical skills.
• Relevant certifications such as A+, Network+, ITIL, MCSA, CCNA, or ITIL are a plus.
• Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.
Recommended Jobs
Air Craft Painter
GAL AeroStaff Ltd. is an aerospace staffing is a company specializing in temporary and permanent staffing for general and technical positions the aviation and aerospace industry. In keeping with t…
Solo Owner Operator - Dedicated Freight
CDL-A OWNER OPERATORS WANTED! Bring your own truck (2015 or newer) and earn $6,000-$8,000/week! We're looking for experienced owner-operators to join our team. Enjoy steady regional freight, to…
Warehouse Supply Chain Supervisor - 2nd Shift
Logistics at full potential. At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work …
RT - Respiratory Therapist
Solvet Services is seeking a licensed and credentialed Respiratory Therapist (CRT or RRT) to support inpatient care at the Phoenix Indian Medical Center (PIMC) under a federal contract. This is a f…
Entry-Level Caregiver — Glendale, AZ
Adultcare Assistance Homecare Because we care &##128205; Glendale, AZ 85306 · &##128197; Posted 2026-02-28 · &##127970; Adultcare Assistance Homecare &##128176; Pay: $15.15 – $18.00/hour Flexib…
Per Diem (Call Coverage) Urology Banner University Medicine in Phoenix, AZ
Flexible Per Diem Urologist Opportunity – Academic Medicine in Central Phoenix Banner – University Medical Group , in partnership with Banner – University Medical Center Phoenix and the Univer…
Leasing Professional - Smith & Rio
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in ins…
Executive Assistant
Job Type Full-time Description Ready to be a part of the company transforming FinTech and how the world accesses banking services? When was the last time you were excited about interacting…
Warehouse Associate
General Warehouse Worker – Seasonal Opportunity Pay Range: $18.00 per hour Type: Seasonal Temporary (Potential for Direct Hire) Looking to earn competitive pay while staying active and buil…
Neonatal Nurse Practitioner
**Job Requirements for NNP (Neonatal Nurse Practitioner)** - You must be certified as a Neonatal Nurse Practitioner (NNP). We cannot accept other certifications like FNP or PNP. - We prefer candida…