ONSITE - Mortgage Collections Representative

Description

We're seeking a Collections Senior Specialist to collect debt and resolve homeowner issues in real time.

he ideal candidate is a self-motivated individual who is able to easily adapt to a fast-paced environment.

Responsibilities

● Contact homeowners via phone and email regarding the status of their accounts, associated late fees, and credit reports while adhering to relevant company procedures and consumer privacy laws.

● Perform skip-tracing to locate homeowners with incorrect contact information.

● Assist and support homeowners dealing with financial difficulty by establishing trust, identifying mutually agreeable payment arrangements, and maintaining excellent customer service.

● Meticulously document all inbound and outbound collections efforts within the company platform.

● Arrange and submit homeowner accounts for extensions, modifications, forbearances, and repayment plans.

● Mentor other Collections Specialists, leading departmental projects and initiatives as required.

● Collaborate with the Loan Administration and Default Servicing departments and other members of the Client Experience department to resolve account discrepancies.

● Identify gaps in processes and recommend improvements.

● Test various contact center tools and platforms.

Minimum Qualifications

● 3+ years of collections experience.

● Previous skip-tracing experience.

● Previous experience with conducting loan calculations (e.g. calculating amortization schedules, APR, and simple interest).

● Previous experience with Google Suite, Zendesk, Salesforce, and other common CRM systems.

● Previous experience with using workforce tools or partnering with workforce management teams.

● Previous experience with handling sensitive documentation.

● Comprehensive knowledge of industry regulations (e.g. FDCPA, FCRA, and TCPA).

● Excellent time management skills.

● Ability to assess homeowner needs and overcome objections.

*PLEASE READ*

TRAINING (Mandatory Cannot miss a day). Must sign attendance contract at offer.

Training will be 3 weeks on site Mon-Friday 9AM- 6PM.

After Training Schedules will either be 7-4 or 9-6, based on agent preference.

Pay will be $21.00

Skills

Customer service, Mortgage, Loans, financial services, Mortgage Servicing, loan servicing, inbound and outbound calls, google suite, resolution skills, foreclosure, bankruptcy, collections customer service, zendesk, skip tracing, Data entry, Customer support, Finance, Banking, Closing, Bilingual

Top Skills Details

Customer service,Mortgage,Loans,financial services,Mortgage Servicing,loan servicing,inbound and outbound calls,google suite,resolution skills,foreclosure,bankruptcy,collections customer service,zendesk,skip tracing

Additional Skills & Qualifications

Ideal Background

● Previous experience in handling escalated delinquent accounts.

● Previous experience in foreclosure and/or bankruptcy.

● Exceptional organizational skills.

● Ability to work with minimal supervision in a fast-paced environment.

Minimum Qualifications

● 1+ years of experience in collections and/or loss mitigation.

● Minimum education requirement: High school diploma or GED equivalent required

● Previous experience in mortgage servicing, portfolio management, national real estate management, and/or default servicing.

● Previous experience in GSE servicing, including, but not limited to, loan modifications and forbearances.

● Exceptional oral and written communication skills.

● Strong problem-solving abilities.

● Strong multitasking abilities.

Experience Level

Intermediate Level

This is a Contract to Hire position based out of Phoenix, AZ.

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Phoenix,AZ.

This position is anticipated to close on Jan 20, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.