Director of Facilities

Job Description

Job Description

Summary:

The Director of Facilities provides enterprise-level leadership and direction for the facilities operations of 31 occupational medicine clinics across four states. This position is responsible for developing and executing a proactive facilities strategy that ensures a safe, functional, compliant, and patient-ready clinical environment. The Director will lead all aspects of facility operations including preventative and corrective maintenance, capital project execution, space planning, vendor performance, environmental and safety standards, and cross-functional collaboration with clinical operations, compliance, risk management, and IT.

Key Responsibilities:

Facilities Operations Management

• Oversee the day-to-day maintenance, repair, and operational integrity of all MBI facilities.
• Establish service level expectations and standardized operating procedures for routine and emergency maintenance across all clinics.
• Lead management of Zendesk to ensure timely response, tracking, and resolution of all facility tickets.

Strategic Planning & Capital Projects

• Partner with executive leadership to develop a long-term capital improvement strategy that aligns with organizational growth and clinical demand.
• Manage site evaluations, due diligence, renovation, and buildouts for new and existing clinic locations.
• Collaborate with project management, construction, and third-party vendors to ensure timely and compliant delivery of facilities projects.
• Provide data-driven insight on space planning, lease agreements, and capital asset lifecycle planning.

Vendor and Budget Oversight

• Develop and manage annual facilities operating and capital budgets, including forecasts, justifications, and monthly variance analysis.
• Lead procurement and contract negotiations for vendors supporting janitorial, HVAC, electrical, plumbing, landscaping, fire protection, security, and other building services.
• Ensure vendors meet service, performance, and safety requirements through ongoing evaluation and relationship management.

Regulatory and Environmental Safety Support

• Maintain facility conditions to support compliance with OSHA, ADA, and applicable life safety code requirements.
• Support Compliance department in readiness efforts by ensuring clinic infrastructure supports regulatory expectations and maintains patient/staff safety.
• Collaborate in the creation and enforcement of environment-of-care and emergency response plans including utility failure protocols, evacuation procedures, and hazard mitigation.

Team Leadership and Performance Management

• Lead a multi-state team of facilities staff and regional technicians; responsible for hiring, training, coaching, and performance management.
• Define clear goals, expectations, and KPIs for all facilities staff and hold the team accountable to high standards of responsiveness, professionalism, and operational excellence.
• Coordinate closely with Operations leadership to prioritize facility needs and address issues in real time without disruption to patient care.

Technology and Process Optimization

• Leverage data and reporting tools to identify trends, optimize maintenance schedules, and improve operational performance.
• Continuously seek opportunities to automate, modernize, and improve service delivery and cost effectiveness.
• Oversee asset management, including warranty tracking, equipment lifecycle replacement planning, and preventive maintenance schedules.

Qualifications:

Education

• Bachelor’s degree in Facilities Management, Engineering, Construction Management, Healthcare Administration, or a related field required.
• Master’s degree preferred.

Experience

• Minimum of 8 years of progressive leadership experience in multi-site facilities management, with at least 3 years in healthcare, ambulatory care, or medical group environments strongly preferred.
• Demonstrated experience managing large-scale projects and geographically dispersed teams.
• Strong knowledge of building systems (HVAC, electrical, plumbing), life safety systems, and environmental compliance in healthcare facilities.

Skills and Competencies

• Strategic thinker with hands-on execution capabilities.
• Deep understanding of regulatory requirements for clinical environments.
• Skilled in project management, vendor negotiation, and facilities budgeting.
• Excellent verbal and written communication skills to interface with cross-functional teams and executive leadership.
• Strong technical acumen with CMMS and Microsoft Office Suite.

Personal Attributes

• Proactive, resourceful, and adaptable leader who thrives in a fast-paced, high-growth environment.
• Committed to operational excellence and continuous improvement.
• Ability to balance long-term planning with immediate operational demands.

Travel

• Travel up to 50% to inspect clinic sites, supervise projects, and engage with regional teams.

Benefits:  

At MBI, our commitment to providing accessible and convenient care to individuals injured at work is a team effort. Every employee and role are essential and valued. Rewarding the dedication and commitment of our employees extends beyond a paycheck. In addition to competitive salaries, we offer to full-time employees:

• Group Medical, Dental, and Vision Insurance
• Life, Short-Term, and Long-Term Disability Insurance
• 401(K) with company match
• Generous Paid Time Off
• Colleague Referral Bonus Program

Equal Opportunity Employer