Renewals Data Specialist
- Responsible for timely renewal and expansion of assigned Partners; owns process from account review to deal close.
- Attains quarterly bookings targets and overall renewal and expansion metrics.
- Analyzes account KPIs to determine health of low touch accounts; identifies opportunities for expansion/upgrade.
- Researches contracts and product entitlements to ensure quotes are relevant, accurate, and support co-terming as appropriate.
- Develops positive and productive relationship with internal and external clients, working with them throughout the review process.
- Works cross-functionally with internal teams (finance, legal, sales teams, sales leadership, support, and client success) to facilitate timely deal closure and delivery of client value.
- Adapts and evolves process and playbooks to maximize renewal and expansion revenue and reduce sales cycle friction.
- Assists with billing issues as needed.
- Participates in strategy and planning discussions.
- Tracks non-renewal, pending, and lost renewals including reasons for cancellation.
- Supports evolving operational processes aimed at improving renewal efficiency, effectiveness, accuracy and insight generated from renewals performance.
- Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
- Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
- Supports and conducts self in a manner consistent with customer service expectations.
- Associate's Degree in a related field.
- 3 years of experience in inside sales/customer service in IT arena; including familiarity with enterprise technology solutions, services sales and telemarketing.
- Knowledge of support contracts and maintenance renewals.
- Experience with sales measured by quota performance.
- Familiarity with contracts and terms of service.
- Successful background in direct and partner sales models.
- Government (SLED/EDU) experience.
- Proficient use of all Microsoft Office applications and CRM systems.
- Vendor specific certifications.
- Organized, adaptable, self-motivated team player with ability to balance and prioritize multiple responsibilities in fast paced, everchanging ecosystem.
- Highly analytical and intellectually curious with strong understanding of SaaS usage metrics or Contract Renewal strategies for selected partners.
- Mission driven team player with empathetic approach who takes ownership for delivery of customer value and satisfaction.
- Ability to collaborate and work in team environment.
- Coachable; creative problem solver; detail oriented.
- Strong desire and willingness to learn.
- Excellent communication skills - oral and written presentation abilities.
- Self-starter with excellent organizational, administrative and interpersonal skills.
- Ability to follow through with tasks/projects/troubleshooting with minimal supervision.
Recommended Jobs
Estimator
Project Engineer Location: Livermore, CA Salary Range: Competitive (based on experience) Type: Full-Time Position Overview We are seeking a detail-oriented and motivated Project Eng…
PHARMACIST (PRN) - I/P
Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we ar…
Security Systems Analyst 1, 2, or Senior
Requisition ID: 19839 Join us in building a better future for Arizona! SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million c…
Fire Alarm Technician
Founded in 1984, Firetrol is the National leader in Fire Protection & Life Safety services. We are currently seeking skilled Fire Alarm Technician to join our team of over 900 of the best fire prot…
Senior Accountant
About the opportunity: SWCA Environmental Consultants is seeking a Senior Accountant to support our Corporate Accounting team based in Phoenix, Arizona. SWCA is a growing, fully employee-owned envir…
Quality Inspector Aerospace
Summary: Responsible for receiving, in-process and final inspection of production parts to ensure conformance to company, customer and industry requirements. Duties and Responsibilities: Include…
A-2/4-1701 - .NET Developer
** This position will work in a hybrid work schedule. Candidates should apply with the ability and willingness to work in-office in Phoenix, AZ (zip code 85007) up to five days per week as business ne…
Senior Project Manager - Healthcare Construction
Path Construction seeks a qualified Senior Project Manager to join our organization in the Phoenix, AZ area. We are a rapidly growing commercial general contractor with offices in Arlington Heights,…
Construction Superintendent
Perini Management Services Inc . is seeking a Construction Superintendent on one of our exciting and unique upcoming Federal projects in Arizona or Texas. As a Superintendent at Perini Managem…
Account Representative
Account Representative Location: Phoenix, AZ, US, 85338 Company Description: Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global sc…