Head of Inside Sales
- Demonstrates a business owner mindset with the ability to analyze sales reports and identify business trends, and market opportunities and develops a plan to capitalize on
- Collaborate and maintain strong relationships with Regional Sales Leaders, Market Leaders and Studio Managers in locations supported by Inside Sales, ensuring effective partnership
- Oversee all daily operations, demonstrating a drive for excellence in all areas of the business
- Generate and analyze reports on sales, expenses and other KPIs
- Identify business process opportunities to improve employee productivity and untap new sales channels, including more efficient use of our existing channels (phone, text, email, chat) and leveraging new technology.
- Develop sales strategies to meet or exceed targets, both through partnership with supported locations as well as in Inside Sales territories without local presence
- Continually evaluate processes and departmental structure for enhancement opportunities to meet the changing needs of the business
- Identify technical, operational, and organizational roadblocks and provide proposed solutions
- Responsible for how the customer will experience and interpret the Lucid brand through marketing and branding efforts.
- Ensure every customer touchpoint creates customer advocacy, maintaining outstanding Customer Satisfaction metrics and providing plans for continued improvement.
- Use customer feedback to suggest and implement improvements in the sales process
- Manage escalations quickly and effectively
- Inspire and motivate your team, providing direction and mentorship to leaders and individual contributors on your team
- Be a leader among peers and for the Sales organization overall in this highly visible and elevated role
- Define team and individual goals and implement employee development programs
- Identify high potential talent through hiring process and effectively identify and develop succession plan for current and future talent needs of the business
- Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively
- Ownership of team and set individual goals, ensuring processes and routines are conducive to building pipeline and creating owners in order to reach sales goals
- 10+ years of sales management experience
- Bachelor’s Degree
- Extensive proficiency with Salesforce
- Excellent interpersonal and team management skills
- Strong analytical and organizational skills
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization and externally
- Strong business sense and automotive industry expertise strongly preferred
- Proven success as a Sales Manager
- Proven experience managing a Business Development Center, Call Center or related function, with automotive experience desired.
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