Retail Store Manager in Training

10603 E Apache Trail Suite 101 Apache Junction Arizona 85120 1 (480)

Starting Pay:

Position Description:

Drives retail business operations at a Retail Store location for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities to help fund the Goodwill mission of ending unemployment. Responsible for entire store production directly leading Assistant Store Manager(s) Production Team and Donation Attendants. Key responsibilities include people leadership store operations financial management inventory control donation processing customer service and training and development of Team Members.

Essential Duties and Responsibilities:

• Develops and executes retail operations plan to achieve daily monthly quarterly and yearly goals for operating income revenue and production.
• Coordinates with Retail District Manager to develop and implement strategic plans to help drive donations.
• Monitors product levels (floor work as-is recycle trash seasonal back stock) daily to achieve bottom line sales budget against targets.
• Ensures payroll costs and operating costs are managed to budget.
• Ensures Team Members deliver excellent customer service to donors and customers.
• Ensures store locations are clean well-kept and reflect the Goodwill brand appropriately.
• Partners with community businesses and organizations to promote Goodwill mission.
• Maintains regular and consistent in-person attendance.
• Serves as a Goodwill ambassador to the community.
• Transfers to different stores at any given moment due to business needs.
• Covers shifts at different stores at any moment due to business needs.
• Ensures that all Team Members are well-trained and fulfill their duties and responsibilities.
• Ensures that Donation Attendants demonstrate excellent customer service in receiving donations and that those donations are sorted and prepared for processing.
• Ensures that Production Team processes prices and displays product per company standards and to achieve store goals.
• Under direction of the Retail District Manager partners with other store locations to allocate donations Team Members and leadership to maximize area performance.
• Ensures that Team Members are operating per company standards and procedures.
• Must have reliable transportation in order to perform daily tasks such as dropping off the bank deposit helping at other stores and attending personal training and development classes.
• Transfers to different stores at any time due to business needs.
• Partners with support areas (Asset Protection Human Resources Safety Finance etc.) to further business goals and ensure compliance with applicable policies procedures and regulations.
• Builds a high-performing team.
• Responsible for performance management (coaching discipline performance improvement plans and annual reviews) staffing compensation and development of Team Members.
• Ensures that the Assistant Store Manager effectively manages performance of Retail Store Associates.
• Plays critical role in driving company culture change efforts and change management processes.
• Models Goodwill Core Values Trust Collaboration Engagement Ownership and Innovation.
• Performs other related duties as assigned.

Minimum Qualifications (Education Experience Skills):

• High School Diploma or equivalent
• Two years work experience in Retail Management preferably thrift
• One-year customer service experience
• Proficient in Microsoft Office Suite
• Valid drivers license and clean MVR
• Ability to pass a background check and drug screen where applicable for position
• Ability to speak and read English proficiently

You will be eligible for a comprehensive Total Rewards package 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals Strengthening Families and Building Stronger Communities. Goodwill provides no-cost career development training and education services to help individuals build a better life for themselves and their families. Our core values are Trust Collaboration Engagement Ownership and Innovation. Everything we accomplish as a team is centered around these core values. Together we create an inclusive and welcoming environment for each other. With stores conveniently located near you you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race e.g. hairstyles) color religion sex (including pregnancy and related conditions sexual orientation or gender identity) national origin disability military status age genetic information or any other category protected by applicable federal state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1- option 6 or if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of Central and Northern Arizona please contact our Candidate Support Line at 1- option 5.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley Inc. (GCNA/GIMV) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email text and social media. The imposters are creating misleading email accounts conducting remote interviews and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses which contain @ or @ to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV please verify the domain of the senders email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam please visit the Department of Homeland Securitys Cyber Smart website ( to learn how to report it.

Required Experience:

Manager