Program Navigator

COMPANY OVERVIEW:

Spectrum Medical Care Center is dedicated to providing best-in-class primary and specialty healthcare to LGBTQ+ individuals and those living with HIV/AIDS in Arizona. At Spectrum Medical, we aim to create a welcoming environment for everyone. We encourage patients to “feel good here” by tailoring healthcare to their unique needs. Our services include primary care, gender-affirming care, and HIV and STI testing and treatment.

Our Core Values:

• Patients First, always
• Learn it. Own it. Do it
• One Team, One Community
• Relentless Improvement, Courageous Joy
• Pride in Every Person

POSITION OVERVIEW: Program Navigator:

The Pre-Exposure Prophylaxis (PrEP) Navigator provides intensive care coordination, support, and services to current and prospective patients/clients of Spectrum Medical who wish to access PrEP to prevent HIV infection. This individual will implement a client-centered approach with individuals, with a targeted focus on those utilizing the Spectrum Medical Programs related to PrEP. This position will assist Program patients/clients by providing HIV/STI testing, linkage to care, reduction of barriers to care, coordination with community agencies, and education.

KEY RESPONSIBILITIES

Program Navigators are expected to:

• Complete screenings to identify readiness for PrEP Program services and other barriers to care.
• Assess benefits and insurance, and if needed, provide assistance to access payor programs.
• Provide Program-specific education and counseling, as applicable.
• Work collaboratively with community partners to provide testing and linkage to care services in the community/offsite.
• Provide ongoing follow up to ensure medical and/or Program adherence.
• Maintain appropriate patient files and timely documentation of services utilizing the designated electronic health record (EHR) software.
• Establish working relationships with appropriate community resources in the area who seek to send patients to Spectrum for PrEP
• Assist the clinical team with individualized risk-reduction counseling and support, as well as adherence strategies for targeted outreach interventions to optimize follow-up.
• Assist in the development of tools that support best practices for patient care and testing.
• Assist in the development of materials promoting Program resources and services.
• Promote Spectrum Medical’s various Programs, including PrEP/PEP, STI & Hepatitis C Navigation Programs, Gender Affirming Care Program, general clinical care, and any other programs/services that may develop.
• Participate in Spectrum Medical team activities including staff/department meetings, staffing, and other activities as identified by the Clinic Director.
• Participate in quality initiatives as requested.
• Participate in local and regional meetings/initiatives centered around various aspects of providing PrEP
• Acquire and maintain strong knowledge of local, state, and national clinical best practices and community resources to ensure quality and effective service provision.
• Other duties as assigned by your supervisor.

QUALIFICATIONS

Minimum Qualifications

High School Diploma or equivalent
Completion of a Medical Assistant Program.
2 years of experience working in HIV prevention or care, medical care systems, diverse populations, and/or underserved communities.

Preferred Qualifications
Medical Assistant Certification.
Bilingual; full fluency in both English and Spanish preferred but not required

Work Experience

• 2 years of experience working in HIV prevention or care, medical care systems, diverse populations, and/or underserved communities.
• Experience working with LGBTQ+ communities, people living with HIV, or other underserved populations strongly preferred.

Licenses and Certifications

• Valid Driver’s License or other form of Real ID
• Must be able to obtain an Arizona Fingerprint Clearance Card during background check process. (Required)

Required skills, knowledge, and abilities

• Demonstrate ability to function as a team member.
• Demonstrate ability to provide services with cultural competence especially regarding LGBTQ+ communities.
• Comfortable with public speaking and one-on-one interactions.
• Ability to drive to off-site locations.
• Ability to work evenings and/or weekends.
• Community-based work required.
• Demonstrate ability to administer rapid HIV tests through finger prick.
• Ability to relay HIV test results to patients appropriately.

PERSONAL ATTRIBUTES

• Hungry – We expect everyone to strive for greatness and achievement.
• Inclusive --We create and promote a work environment where EVERYONE can thrive
• Resilient – We don’t let small setbacks or major adversity stop us from achieving our goals.
• Empowered – Self motivation is our secret sauce to success.
• Curious -- Curiosity can lead to greater happiness and motivation in both work and life.
• Reliable -- You are accountable and you take ownership of your tasks and commitments.

DIVERSITY, EQUITY, & INCLUSION AT SPECTRUM MEDICAL CARE CENTER

At Spectrum Medical Care Center, we believe exceptional care begins with an inclusive team. We are committed to building a workplace where every individual regardless of background, identity, or experience feels respected, supported, and empowered to thrive.

We celebrate the diversity of our patients, staff, and communities, and we strive to create equitable opportunities for all. Our mission-driven culture values compassion, collaboration, and continuous learning because when every voice is heard, we deliver better care and stronger outcomes.

Spectrum Medical Care Center is proud to be an Equal Opportunity Employer. We welcome candidates of all races, ethnicities, genders, ages, abilities, sexual orientations, gender identities, and lived experiences to join us in advancing health and well-being for everyone we serve.