Regional General Manager

Job Description

Job Description

The Restaurant General Manager (RGM) is a senior business leader responsible for the overall performance, profitability, and operational excellence of one or more restaurants. This role operates with full ownership of the four walls driving financial results, developing talent, protecting the brand, and delivering exceptional guest experiences. The RGM creates a high performing culture built with accountability, operational discipline, and hospitality while ensuring strict adherence to company standards and all regulatory requirements.

Essential Duties and Responsibilities

• Own and drive full restaurant P&L performance for one or more units.
• The RGM has full leadership responsibility for General Managers, Assistant Managers, Kitchen Managers, and all hourly team members, providing direction, coaching, and performance oversight.
• Execute strategies that deliver sustained sales growth and P&L improvement.
• Collaborate with Marketing team to ensure LSM initiatives are being executed as directed.
• Maintain oversight of labor, food, beverage, and controllable costs.
• Ensure all financial, payroll, and administrative functions are completed accurately and in accordance with company policy.
• Lead execution of all operational standards, food safety practices, and sanitation requirements.
• Maintain a clean, polished restaurant environment aligned with brand expectations.
• Identify operational gaps quickly and implement sustainable solutions.
• Recruit, develop, and retain a high-performing management team.
• Provide clear expectations, consistent coaching, and performance accountability.
• Build a leadership bench through proactive succession planning.
• Foster an inclusive culture that promotes engagement, recognition, and operational pride.
• Address employee relations matters promptly in partnership with HR.
• Set the standard for hospitality and guest recovery.
• Respond decisively to guest feedback and implement service improvements.
• Create an environment that drives guest loyalty and repeat business.
• Ensure compliance with all federal, state, and local employment and safety regulations.
• Enforce responsible alcohol service standards.
• Maintain incident reporting protocols and a safe environment for employees and guests.
• Translate company initiatives into executable restaurant-level strategies.
• Partner effectively with Area Directors to properly execute all company standards.

Education and/or Experience

• 5+ years progressive restaurant leadership experience
• 3+ years in a GM or senior restaurant leadership role
• Proven success managing financial performance
• Experience leading salaried managers
• High-volume restaurant or bar experience preferred

Requirements and Skills

• Liquor License certification is mandatory
• Food manager certificate required
• Bilingual English/Spanish strongly preferred
• Ability to work evenings, weekends, and holidays as business needs require

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The shifts will vary also depending on the needs of the restaurant.

While performing the duties of this Job, the employee is regularly required to stand; for a minimum of 10-12 hours per day, walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; toxic or caustic chemicals; outside weather conditions and risk of electrical shock. The noise level in the work environment is usually loud.
NOTE: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required so classified.