Assistant Property Manager

Job Description

Job Description

Terra Firma Property Management · Phoenix Metro

Nobody calls their management company to compliment the file room. When the phone gets answered, and the records stay clean, boards just renew. Then they tell other boards. That's how Terra Firma got to 35 properties without spending a dollar on marketing.

Terra Firma handles commercial condo association management in the Phoenix metro. We're not a national firm with a 200-person team and a ticket queue. We're a small, high-standards operation where every person's work shows up directly in the client experience. The right person learns more in a year here than in five at a bigger company.

We're hiring an Assistant Property Manager. Not a seat-filler. The person who learns commercial property management from the inside and grows into running a portfolio of their own.

WHAT THE WORK ACTUALLY LOOKS LIKE

This is an in-office, detail-intensive role.

You're the first voice owners and board members hear when they call. Work orders come in, and you open them, dispatch the vendor, and follow up until the job is finished. Assigned isn't finished. Insurance certificates, contracts, meeting minutes, association records: you keep them current and findable. Board meetings need packets assembled and notices out on schedule. Owner emails get returned the same day, because that responsiveness is the reason boards hire us.

You'll work alongside property managers running 30+ commercial associations, which means you'll see how budgets get built and how board relationships actually get handled. That's the education. It doesn't come from a training binder. It comes from being in the room.

If you're looking for a passive role where the work comes to you, and someone else sets the priorities, this isn't it. If you want to learn commercial property management from the ground up, in a firm small enough that your work actually matters, keep reading.

WHO BELONGS HERE

• Care Like an Owner. The properties in this portfolio are someone's investment. You handle every task, including the administrative ones nobody sees, knowing the people who trust us with their buildings are paying attention. You don't cut corners because it's the end of the day.
• Figure It Out When you hit something unfamiliar... a vendor question you can't answer, a process you haven't run before... You find the answer. You don't wait for someone to hand it to you. When a team member left, the people here covered the entire workload without being asked. That's the default.
• Bring the Energy. Small offices run on energy. Clients who call in tense hang up calm because the person on the phone was actually present. Teammates bring more when the people around them bring more. You don't drain the room. You add to it.
• Solid Ground When you say something is done, it's done. When a deadline is Tuesday, you're not asking for an extension on Wednesday. The reputation Terra Firma built on referrals starts with the people who answer the phones and keep the records.

PAY AND PATH

Starting salary: $70,000–$75,000, based on experience.

Where it goes: a full Property Manager at Terra Firma earns $85,000–$105,000+ base, plus commission and bonus. The path from here to there is real. The training is structured. We pay for your Arizona real estate license and the certifications that come after it. And as the portfolio grows, it needs managers who came up inside it.

First formal pay review at 6 months.

BENEFITS

• Health insurance
• HSA
• PTO
• Pet insurance
• Travel and phone reimbursement
• Bonus structure

THE HIRING PROCESS

If your background fits, a 15-minute phone call. A few written questions replied to by email. About 15 minutes. A 45-minute face-to-face interview. A working session at our office where you'll work through a sample scenario from the portfolio. If it's a fit, welcome to the team.

Most people read a posting like this and feel warned. The right person feels recognized. If that's you, apply.

$70,000 - $75,000 yearly

• Coordinate maintenance technician scheduling — manage the schedule, track open work orders, and follow up on outstanding items so nothing falls through the cracks.
• Support accounts payable and receivable — process invoices, flag discrepancies, and maintain accurate financial records.
• Own documentation and records — data entry, filing, and record management are accurate, current, and accessible when needed.
• Assist Property Managers with projects, research, and client-facing tasks — understand what they need before they have to ask.
• Manage general office operations — correspondence, phone coverage, vendor communications, and administrative projects handled without reminders.
• Participate in structured property management training — learn the full operational and legal framework for commercial association management with the goal of advancing to full Property Manager.

Required:

• Proficiency in Excel and Microsoft Office.
• Valid driver's license and reliable transportation.
• Strong written and verbal communication.
• Ability to work in the office, Mon–Fri 8:30–4:30.

You do NOT need:

• Arizona Real Estate License — the company supports acquisition.
• Yardi experience — we train on this.
• Existing commercial PM experience — 2+ years preferred, right entry-level candidate considered.
• A specific degree — demonstrated skills and work ethic matter more.

WHY TERRA FIRMA

• A small firm where your work shows up — you're not one of 50 assistants
• A team that actually lives its values — Tracy and Jackie set the standard; the review that says "they strive for perfection in everything they touch" didn't come from nowhere
• A business actively growing toward $3M — there is room here for the right person to grow with it
• A company culture that protects its team — when a client was running the team ragged with unreasonable demands, we fired the client

Terra Firma Property Management handles commercial condo association management in the Phoenix metro — and we've grown to 35 properties entirely on referrals, with no marketing. Boards and owners come to us because someone burned by an inattentive firm asked around, and Terra Firma was the name that kept coming up. Our edge is the boutique model: personal attention, real responsiveness, and the fact that clients can actually reach us.