Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in June of 2025 after spending several years as a State Farm team member, with a clear goal of building something meaningful and growth-focused. Right now, our team consists of myself and one sales representative, and were excited to continue expanding. Im originally from Illinois, played college baseball, and recently relocated to Arizona. Sports are a big part of my life, and we plan to stay active in the community through sponsored sporting events like pickleball tournaments and golf outings in the future.

Our office culture is fun, competitive, and built around growth. We run frequent promotions with prizes like lunches, extra time off, and bonus opportunities tied to production. Im especially passionate about helping driven individuals develop into future leaders even agency owners and I actively connect new hires with other agents and team members in the area who share similar goals. If youre motivated, entrepreneurial, and excited to grow alongside a supportive network, this is a place where you can build something truly special.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Brayden Hough - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.