Outbound Director-Fulfillment Center Operations

Position at Parts Town

Outbound Director-Fulfillment Center Operations

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

As the Director of Fulfillment Operations (AKA: Director, OEM Parts Wrangler), you will go the extra mile to ensure we meet the demands of our rapidly expanding Distribution Center. You will be a role model for Parts Town’s Values and will lead the evolution of systems, automation, people, and processes as Parts Town’s growth continues. You will oversee all aspects of order processing including Picking, Packing, Assembly, and Loading Operations in addition to Freight shipping. Additional responsibilities include the development and execution of a daily operating plan, ensuring fulfillment operations are run in an efficient manner and that quality, productivity and safety goals are met.

A Typical Day

• Provide leadership to the order processing team in a high-volume, same day shipping, automated operation
• Plan and monitor performance each day to ensure safe, accurate and efficient operations
• Lead by example in supporting Safety as a core value.
• Provide cross-training and skill development to a large team of Managers, Supervisors, Leads, and hourly team members
• Lead automated distribution process improvement and optimization
• Oversee that all team members are provided adequate training and resources needed to succeed in every role, and coordinate this process with Supervisors and Human Resources
• Partner with Senior Leadership Team on development and execution of company goals and strategies that support continued EBITDA growth

To Land This Opportunity

• You have 5+ years of experience in high volume Distribution Center (bonus points if you worked in an automated DC)
• You have a minimum of 3 years in a manager or higher role along with a backpack of knowledge (a degree) in Operations, Industrial Engineering or Supply Chain Management
• You naturally lead by example and never fully separate yourself from the day-to-day operation.
• You enjoy motivating your team to reach new production goals. You thrive on change management and enjoy keeping up with a fast-growing environment
• You excel in process improvement methodologies (bonus points if you practice Lean or Six Sigma) including visual management
• You’re a go-to for developing and managing productivity, have an analytical mind, and take data-driven steps to understand and solve problems
• You’re the owner of Pick-Pack-Ship process flow and you consider yourself a master of its organization
• You’ve built staffing models to meet budget targets and trackers to ensure daily operating goals are met
• You have a solid level of understanding of UPS including small parcel and freight shipment processing - it’s a plus if you’ve worked with transportation management!
• You display empathy, understanding, and patience with employees and external customers
• You’re experienced in and enjoy working with MS Office!
• You have the ability to continuously move around on a concrete surface
• You’re an all-star communicator and are fluent in English (both written and verbal)
• You thrive in 10:30 am-7:00 pm schedule

About Your Future Team

Our Team is full of high-performing team members who have passion and enthusiasm. We like to work hard to meet our performance goals while having fun and supporting our team members.

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $138,901.99 – $187,926.22 annually which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English | Spanish
E-Verify Right to Work Poster: English | Spanish