Sales Support Specialist

Job Description

Job Description

Intermountain Food Equipment is seeking a highly organized, smart and detail-oriented Sales Support Specialist to support our sales team through quoting, order execution, and day-to-day communication and inside sales coordination.

This role plays a critical part in ensuring opportunities move efficiently from initial request through final delivery. This position is in our Gilbert office Monday to Friday from 8:00 to 5:00 pm, managing a shared queue of opportunities within structured systems. These systems provide predefined pricing, templates, and workflows—allowing you to focus on accuracy, execution, and efficiency.

Key Responsibilities

• Build and deliver accurate equipment quotes using standardized pricing and company templates
• Manage incoming requests and prioritize workload to meet deadlines and maintain consistent turnaround times
• Review project specifications, equipment schedules, and drawings for completeness and alignment
• Communicate with sales representatives, dealers, and manufacturer partners to confirm details and resolve questions
• Handle revisions, updates, and follow-ups throughout the lifecycle of a project
• Support order processing activities including order entry, coordination with manufacturers, and tracking through completion
• Maintain organized documentation aligned with company standards and processes
• Ensure continuity of projects without unnecessary handoffs

What This Role Is Not

To provide clarity:

• This role does not control pricing, discounting, or margin decisions
• This role does not manage Salesforce structure or system design; however, it does include daily working in Salesforce for data entry and researching company sales information
• This role is not responsible for generating new sales

Required Qualifications

• 2+ years of customer service and office experience
• Proven proficiency in computer systems such as Microsoft Office suite and Google Gmail. (Experience in a CRM such as Salesforce would be considered a plus)
• High level of self-discipline and work ethic is a must!
• High-end Awareness (you PAY ATTENTION and it shows!)
• Able to manage multiple projects simultaneously
• Ability to take ownership of tasks and follow them through to completion-- working at a desk and on a computer for 95% of the work week.
• Ability to operate efficiently within structured systems and workflows

Preferred Qualifications

• Experience with quoting, estimating, order processing, and/or inside sales support
• Education in business, accounting, operations, etc.
• Experience in foodservice equipment (highly preferred) or related industries such as plumbing, HVAC, electrical, construction, and manufacturing.
• Familiarity with Salesforce, Auto Quotes, or similar CRM/quoting tools

What Success Looks Like

• Consistently delivering accurate work with fast turnaround times
• Open to feedback and actively seeking learning opportunities
• Managing multiple projects without delays or errors
• Maintaining clear communication across stakeholders
• Contributing to a streamlined and efficient sales process

We are Intermountain Food Equipment – We are Kitchens of the Future®
Our commitment to innovation inspires everything we do. As a leading manufacturer rep agency since 1996, we partner with technology-leading manufacturers who share our vision for smarter, and sustainable kitchens. Together, we empower food service operators with solutions that elevate quality, improve efficiency, and reduce environmental impact. Our dedicated team members deliver hands-on, real results that make kitchens and operations thrive.
At Intermountain, we believe technology isn’t just the future of foodservice—it’s the key to a better experience for everyone.
Let's build the Kitchens of the Future® together.

Company Description

We are Intermountain Food Equipment – We are Kitchens of the Future®\r\nOur commitment to innovation inspires everything we do. As a leading manufacturer rep agency since 1996, we partner with technology-leading manufacturers who share our vision for smarter, and sustainable kitchens. Together, we empower food service operators with solutions that elevate quality, improve efficiency, and reduce environmental impact. Our dedicated team members deliver hands-on, real results that make kitchens and operations thrive. \r\nAt Intermountain, we believe technology isn’t just the future of foodservice—it’s the key to a better experience for everyone. \r\nLet's build the Kitchens of the Future® together.