RESERVATIONIST
- Guest Communication: Handle all reservation inquiries via phone and email with professionalism and care.
- Reservation Management: Create and update reservations in the system, ensuring all details, notes, and preferences are accurately recorded.
- Service Recommendations: Provide guests with information about the restaurant, recommend food and beverage options, and assist with special event inquiries.
- Pre-Payments and Special Bookings: Process pre-payments for reservations and special events when required.
- Confirmation Process: Confirm and reconfirm bookings while notifying the Manager on Duty about overbookings or other concerns.
- Database Accuracy: Maintain and update the reservations database, ensuring all information is correct and aligned with company standards.
- Event Coordination: Forward special event reservations and inquiries to the appropriate department.
- Promotions and Information: Actively promote the restaurant and its special events by providing detailed information to guests.
- Collaboration and Communication: Maintain effective communication with guests and managers, ensuring a seamless flow of information.
- Confidentiality: Uphold appropriate levels of confidentiality when handling guest information.
- General Duties: Assist with other administrative tasks as assigned by management and adhere to all company health, safety, and environmental policies.
- Education & Experience: Degree or diploma in hospitality preferred, with up to one year of experience in a similar role.
- Skills: Strong written and spoken English, excellent customer service abilities, and proficiency with computer programs. Familiarity with Micros or similar systems is a plus.
- Personality: Outgoing, proactive, and approachable with a charismatic demeanor. Ability to thrive under pressure in a fast-paced, multicultural environment.
- Competencies: Strong attention to detail, adaptability, responsibility, and teamwork-oriented mindset.
- Competitive hourly pay
- A supportive and dynamic work environment
- Opportunities for growth within the company
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