Bilingual Customer Service Representative

Bilingual Customer Service Representative (English & Spanish)

Pay: $25/hour

Schedule: Monday–Friday, standard business hours

Location: 100% on-site – Tempe, AZ

Start Date: Mid‑March (possibly sooner)

Job Description

As a Customer Service Representative , you will support customers through phone, email, and our Freshdesk ticketing system. You’ll provide professional, high‑quality service while resolving customer questions and concerns. This role is not high‑volume , but it does require strong phone skills and a commitment to delivering an excellent customer experience.

We’re looking for someone who is motivated, customer‑focused, and able to build positive rapport with every interaction.

Responsibilities

• Answer inbound customer calls and respond to inquiries via phone, email, and ticketing system
• Assist customers with general questions, including missing statements, unknown fees, and account-related inquiries
• Gather customer information and identify appropriate solutions
• Educate customers when applicable to help prevent future inquiries
• Transfer customers to the appropriate department when needed
• Meet quality and service expectations while maintaining professionalism

Required Skills

• Customer service experience
• Inbound call handling
• Customer support or call center experience
• Bilingual (Spanish & English)

Preferred Qualifications

• 2+ years of call center experience
• Prior experience in banking, financial services, or payment processing
• Excellent written and verbal communication skills
• Strong interpersonal and customer service skills
• Ability to handle demanding customers with patience and professionalism
• Comfortable working in a fast‑paced environment

Job Type & Location

This is a Contract to Hire position based out of Tempe, AZ.

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Tempe,AZ.

This position is anticipated to close on Mar 12, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.