TECH ASSISTANT

Job Description

Job Description

Description:

Job Title

Tech Assistant

Reports to

Department Manager

Status

Full Time/Non-Exempt

Tech Assistant Position Summary

The Tech Assistant plays a vital support role in the radiology department, ensuring smooth patient preparation and workflow efficiency for diagnostic imaging procedures. This position involves greeting and assisting patients, obtaining medical histories, preparing patients for exams, and maintaining safety protocols—especially in MRI environments. The Tech Assistant also performs clinical tasks such as starting IVs, running I-STAT tests, and working up labs for upcoming appointments.

In addition to patient care, the Tech Assistant supports imaging operations by uploading outside studies, maintaining clean and stocked patient areas, and assisting technologists and staff with daily tasks. Flexibility to work at multiple locations and varied shifts is essential. This role requires strong interpersonal skills, attention to detail, and a commitment to providing exceptional customer service in a fast-paced healthcare setting.

Tech Assistant Essential Duties and Responsibilities

• Provide exceptional customer services with greeting and acknowledging all patients in a friendly and professional manner.
• Ability to work in a fast-paced environment.
• Work with patients in preparing them for their exams. This may include obtaining medical histories, having patients change and other required prep for the patient’s exam.
• Obtain detailed information on MRI safety sheet and have patient remove all personal belongs to ensure their safety.
• Start IV’s and run I-STAT as needed.
• Assist fellow co-workers with daily tasks.
• Work up labs for next day appointments and other tasks that might be assigned.
• Request outside imaging and/or upload outside imaging for comparisons.
• Keep patient areas clean and stocked.
• Other duties may be assigned.

Tech Assistant Specific Job Knowledge, Skill, and Ability

• Problem Solving - Collect and research data. Identify and resolves problems in a timely manner. Gather and analyze information skillfully. Work well in group- problem solving situations. Ability to multitask.
• Customer Service - Manage difficult or emotional patients and referring physician situations. Respond promptly to patient and referring physician needs. Follow through on commitments.
• Interpersonal skills - Focus on solving conflict, not blaming. Accept responsibility for own actions. Use time efficiently. Listen to others without interrupting and keep emotions under control. Remain open to others' ideas and try new things.
• Oral Communication and Language Skills - Approach others in a tactful manner. Speak clearly and professionally in positive or negative situations. Listen, get clarification and respond well to questions. Write clearly. Read and interpret written information.
• Team Work - Contribute and support to building a positive team spirit. Support everyone's efforts to succeed. Ask for and offer help when needed.
• Professionalism - Treat people with respect and consideration regardless of their status or position. Keep commitments and uphold organizational values. Follow policies and procedures. Maintain confidentiality. Demonstrate accuracy, thoroughness and follow instructions. Use equipment and materials properly.
• Attendance – Must be to work on time, be flexible to work at multiple locations and work varied shifts.

Among the many benefits of a career with Southwest Medical Imaging, are the following:

• Medical, Dental & Vision Coverage
• Health Savings Accounts (HSA-available if enrolled in a high-deductible plan)
• Flexible Spending Accounts (FSA)
• Dependent Care Reimbursement Accounts (DCRA)
• Employee Assistance Program (EAP available if enrolled in Health plan)
• 401(k) retirement plan
• Paid Time Off (PTO)
• Company Paid Basic Life & AD&D Insurance
• Voluntary Life Insurance
• Voluntary Short Disability
• Company Paid Long-Term Disability
• Pet Discount Program
• 6 paid Company Holidays
• Floating Holiday, Jury Duty & Bereavement Leave
• Tuition Reimbursement
• Competitive Salary
• Leadership Mentoring Opportunities

Education and Experience

• High school diploma or equivalent
• Prior experience in a medical office; Radiology preferred
• Basic computer skills required
• Phlebotomy experience required; IV skills a plus

Certificates, Licenses, Registrations

• CPR
• MA certification a plus

Physical Requirements

While performing the duties of this job, the employee is occasionally required to sit and regularly required to stand and walk for long periods of time. Use hands to finger, handle, or feel; reach, push, pull with hands and arms, stoop, kneel, talk and hear. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 50lbs. Specific vision abilities required by this job include close vision, color vision, ability to adjust focus.