IT Tech II
_____________________________________________________________________
City of Williams
Position Description
(Grade 7)
Summary of position:
Information Technology is responsible for all the agency computer needs to include the records management system, data storage and to manage day to day technology needs.
Job Duties:
- Provide 24x7 on-call support on a monthly rotation or when needed, for critical public safety information systems.
- Maintain end user configurations using Active Directory, deploying custom software, assigning hardware, applying security restrictions and group polices per department and government policy.
- Deploy and maintain security patches for Microsoft Windows server and workstation operating systems and applications.
- Install, configure, and maintain software applications to support end users, both hands-on and remotely.
- Assess internal network infrastructure needs including, wireless network security, physical security, mobile and desktop computers, servers, switches, firewalls, printers, phones, intranet, VPNs, WANs.
- Develop backup and disaster recovery policies to protect privacy, minimize downtime, and protect against data losses.
- Track and maintain software licenses, vendor contracts, hardware warranties and third-party services.
- Analyze existing and create new processes to improve end-user productivity across many environments.
- Concise documentation of issues tracking, escalations, follow-ups and resolution of all incidents.
- Interface with remotes users and customer sites for problems solving and giving direction to maintain standards for equipment and software on the county network.
- Software support of the CAD, RMS and JMS software for the Police Department.
- Create customer reports from the core software used by the Police Department and our customers.
- Experience administrating Microsoft Windows server (Active Directory, Group Policy etc.)
- Knowledge of basic IP networking, understanding of networking configuration and management.
- Experience troubleshooting routine network issues and components. (Switches, VPNs, VLANs, WiFi, video conferencing etc.)
- Evidence Custodian.
Three years of experience in information Technology.
Minimum Requirements:
Applicants must have an equivalent of a high school diploma or GED, be a U.S. Citizen, be 21., have no felony convictions, successfully pass a background check and controlled substance screening.
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