Host
- Reports to the Food & Beverage Director
- Maintain Invited service standards as outlined in the F&B service training program.
- Greet members/guests by name, providing a warm and welcoming experience.
- Seat members/guests while ensuring high-quality service and attention to their needs.
- Converse with members/guests in a professional manner, staying calm under pressure.
- Assist service staff as needed, adhering to the Invited standards of service.
- Ensure the host podium is organized and close out the podium at the end of each shift.
- Complete daily assignments and side work to meet standards, including keeping work areas organized and sanitized, and stocking supplies.
- Support employees and contribute to team efforts to deliver the 3-steps of service.
- Notify management of any members/guests complaints immediately and practice effective service recovery.
- Handle last-minute requests and changes from Members/Guests professionally
- Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
- Follow all company, club, and department policies, procedures, and instructions.
- Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
- Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
- Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
- Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
- Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.
- Wear a clean, neat uniform that meets club standards.
- High school diploma or equivalent.
- Previous experience in the service or hospitality industry is an advantage.
- Experience operating a multi-line telephone system.
- Proven ability to handle sensitive member information with the highest level of confidentiality.
- Strong communication skills with the ability to follow instructions accurately.
- Must be able to stand, walk, and perform physical activities for extended periods.
- Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
- Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.
- Able to lift, carry, push, and pull up to 100 lbs. occasionally.
- Effective communication skills, including talking and hearing, with sufficient visual acuity.
- Telephone/Tablet
- POS System
- Floor Chart
- Menus
- Attendance requirements for this position as outlined on the weekly schedule.
- Additional hours are required to meet deadlines of the position, including weekends and/or holidays.
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