Technical Field Operations Specialist

Job Description

Job Description

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated IT Field Technician II to join our team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 11 years. This is a testament to the great team and culture we have here at iT1!

Are you ready to take your IT expertise on the road and make a real impact? We’re seeking a dynamic Technical Field Operations Specialist who thrives in fast-paced environments, loves solving complex problems, and enjoys collaborating with diverse teams. If you’re passionate about hands-on technology, project coordination, and delivering exceptional service to clients across the country, this is your opportunity to join a team where your skills and initiative will be valued every single day.

The Technical Field Operations Specialist is responsible for both internal and external facing responsibilities. This role will be a dynamic and technically skilled IT Field Engineer who also excels in project coordination. This hybrid role combines hands-on technical support with strategic oversight of field service programs. Working in diverse environments, communicating with internal and external stakeholders to ensure timely delivery of all solutions.

Requirements

Field Engineering

• Travel 50% or more of the time to Client sites to execute specific project requests.
• Provide excellent customer service and IT support during communications and field visits.
• Disperse equipment to the appropriate installation location onsite and install using best practices cable management.
• Diagnose errors and technical problems and determine proper solutions to produce timely and detailed reports.
• Validate equipment functionality.
• Work with the Project Manager and senior engineers to execute projects based on priorities, goals, and objectives.
• Provide notification to Professional Services management when issues are ongoing and impacting end users to keep them informed.
• Document all client issues and escalate to the Project Manager.
• Maintain documentation of system configurations, service logs, and technical procedures.

Operations/Coordinating

• Manage ticket queue for onsite resource requests.
• Coordinate with vendors, contractors, and internal stakeholders to align resources and timelines.
• Communicate clearly with team members, leadership, cross-functional teams and client stakeholders.
• Complete ticket request updates with clear notes and track actionable next steps.
• Provide deliverables to all dispatch request stakeholders.
• Complete billing tasks with a high level of detail.
• Create documentation as needed.

Job Qualification Requirements:

Experience

• 3+ years IT experience in an advanced support or field service position.
• 1 – 2 years of project coordination.

Technical Skills

• Knowledge of workstation deployment and PC applications.
• Experience leading a small team with tight deliverable timelines.
• Ability to apply critical thinking solutions during deployments when challenges arise.
• Experience with high travel volume that includes navigating flights and airports in order to arrive at a client’s location.
• Experience installing and troubleshooting wireless access points.
• Experience and knowledge of conference room solution installation and configuration.
• Experience and knowledge of IT infrastructure and server technology.
• Experience and knowledge with routers, switches, firewalls, and many other network devices.
• Experience and knowledge of TCP/IP, DNS, DHCP, VPNs.
• MCSE/MCSA/MCP, A+ and/or Network+ are desirable.
• Ability to work in flexible environment based on customer scheduling requirements.
• Able to lift 35 - 50lbs.

Soft Skills

• Must possess excellent time management skills
• Experience using ticket management systems.
• Excellent organizational and communication skills.
• Must have excellent troubleshooting and problem-solving skills and ability to clearly describe challenges in a timely manner.
• Thrives in a fast paced and changing environment with proven multitasking skills and focus on details and accuracy.

Physical Demands May Include:

• Lifting or carrying up to 50 lbs
• Lift 50 lbs. +
• Standing for long periods of time
• Time spent in low postures (crouching, stooping, kneeling, bending)
• Climbing (ramps, stairs, or ladders)
• Sit at a computer for up to 8 hours per day
• Keyboarding for up to 8 hours per day
• Reaching Overhead
• Near Vision (working with small objects or reading small print)
• Speaking (communicating information to clients/coworkers)
• Hearing Requirements (In person speech, telephone, other sounds)
• Driving
• Travel up to 50%

Benefits

• Insurance: Health Insurance, Vision, Dental, and Life Insurance
• Leave and Holidays: Paid Vacation, Paid Holidays
• Retirement: 401K Plan with company match (eligible after 1 year of employment)

*iT1 is an equal opportunity employer. Employment decisions are made without regard to race, religion, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law.