Service Coordinator

Job Summary

A growing service-focused organization in Tempe, AZ is seeking a Service Coordinator for a direct hire opportunity. This role is ideal for a highly organized professional with experience scheduling field service technicians, coordinating service calls, and supporting a fast-paced customer service operation.

The Service Coordinator plays a key role in keeping daily field operations running smoothly by managing technician schedules, routing service appointments efficiently, communicating with customers, and ensuring technicians have the information they need to complete work successfully. This position offers the opportunity to join a collaborative team environment where proactive communication, strong customer service, and problem-solving are valued.

This is a great fit for someone who enjoys being the central point of coordination between customers, technicians, and internal teams. Candidates with experience in HVAC, plumbing, electrical, delivery, maintenance, or other field service environments are strongly encouraged to apply.

Key Responsibilities

- Schedule Field Service Technicians and manage daily service appointments to support timely customer response.
- Route technician schedules in a geographically efficient manner to improve productivity and reduce travel time.
- Respond to customer phone calls, emails, and website service requests with courteous, professional communication.
- Follow up with customers after service calls to ensure satisfaction and help resolve any outstanding concerns.
- Provide technicians with accurate job details, including directions, customer history, equipment information, and service notes.
- Maintain current technician location and status updates throughout the day to support efficient dispatching and service completion.

Compensation and Benefits

- Direct hire opportunity.
- Salary: $65,000 per year.
- Location: Tempe, AZ.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills

- Coordinate field technician schedules and daily service routes.
- Manage customer service requests through phone, email, website inquiries, or CRM systems.
- Support technicians with service history, equipment information, directions, and job details.
- Track technician status and help ensure timely completion of service calls.

- 3 to 5 years of relevant experience in service coordination, dispatching, field service scheduling, or a similar role.
- Experience scheduling field technicians in industries such as HVAC, plumbing, electrical, delivery, maintenance, repair, or related service operations.
- Strong verbal and written communication skills, including professional customer email communication.
- Proficiency with Microsoft Office Suite.
- Ability to use CRM or field service management software to manage service requests and technician schedules.
- Excellent customer service skills and a professional, solutions-focused approach.
- Strong organizational skills with the ability to think quickly, prioritize tasks, and solve problems in a fast-paced environment.
- Proactive work ethic and ability to contribute to a positive team environment.

Preferred Qualifications

- Experience with Salesforce, especially the Field Service Management module.
- Experience using field service scheduling software such as ServiceMax, ServiceTitan, FieldCamp, MSI Data, FSM, Delta Sales, FieldAware, or Salesforce Field Service.
- Prior experience supporting high-volume field service operations with multiple technicians and customer appointments.