Fan Experience Associate
This position will take place onsite at Phoenix Raceway in Avondale .
Shift ranges are based on sub-position and will be verified once hired: 4:15 PM – 3:30 AM (or cut) each day . Key Responsibilities in the Position Include:
Assist with upset customers (unless matter must be escalated to manager)
Work closely with manager of team to ensure all job duties are fulfilled correctly and efficiently throughout the duration of the event
Maintain understanding of the festival map and layout
Assist guests with directions, lost and found, upgrades, and other tasks as assigned
Assist with beginning-of-shift set-up
Upsell customers to higher ticket types using knowledge of each type available
Assist with end-of-night breakdown as needed
Maintain a clean and organized work environment
Provide friendly and efficient customer service to fans
Set a positive example for the team, providing leadership and support when necessary
Other tasks as assigned
- Strong communication and interpersonal skills
Experience with Wrstbnd ticketing platform is a plus
Experience with Tixr Platform and POS is a plus
Must be at least 21+ years old
- Have at least 2 years of experience in customer service, retail, or another industry role
- Strong communication and interpersonal skills
- Proficiency with computers and point-of-sale systems (as trained)
- Willingness to work a flexible schedule including nights, weekends and occasional holidays
Shift schedule: 4:15 PM – 3:30 AM (or cut) . Physical Requirements
Ability to tolerate loud noise levels and busy environments
May experience a wide range of temperature climates on job sites
Remaining in a stationary position, often standing or sitting for extended periods
Moving self in different positions to accomplish tasks in various environments
Repeating motions that may include the wrists, hands, and/or fingers
Ascending/descending stairs
Lifting objects up to 25 lbs
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