Customer Success Manager (on-site)

Customer Success Manager
Job Type: Full-Time, On-site
As the Customer Success Manager, you are responsible for ongoing customer relationship building with the goal of driving contract renewals and expansions. As an advocate for the customer, you will work closely with the Sales and Product teams to ensure customer expectations are exceeded. This is a fantastic time to join our growing company and will suite someone who is ambitious and wants to grow with us. This position is based out of our Scottsdale, Arizona office. Candidates must have cybersecurity knowledge, or a broad overview of technology.

Responsibilities

• Maintain long-term account health and relationships.
• Responsible for the renewals for the customer portfolio and for identifying obstacles to renewals, if any.
• Identify and close upgrade and expansion opportunities with existing accounts.
• Maintain engagement with customers throughout the life cycle, use metrics to analyze customer's satisfaction.
• Identify at-risk customers and develop re-engagement strategies to mitigate churn.
• Identifying upsell opportunities to expand product adoption.
• Consistently meet and exceed ARR targets for Renewals and Expansions.
• Demonstrate business value by delivering customer analytics and executive reporting.
• Conduct regular customer touchpoint meetings with program administrators and sponsors.
• Be passionate about technology and cybersecurity, with excellent customer service and communication skills.
• Continually stay current on all Lumifi services and cybersecurity current events.
• Negotiate and close contracts to exciting customers.
• Perform all other duties and projects as assigned

Education, Experience & Skills

• 5+ years of experience working in Customer Success; cybersecurity experience highly preferred.
• Bachelor's degree or recognized equivalent experience.
• Revenue quota-carrying experience is a must.
• Prior experience working in technology and/or cybersecurity organizations.
• Familiarity with CRM systems (Salesforce, Hubspot, etc.).
• Have exceptional oral and written communication skills that show enthusiasm, energy, and poise.
• Having an organized and efficient manner in getting work done.
• Highly motivated, organized, self-starter who thrives in a fast-paced environment.
• Ability to travel 25% of the time.

Benefits Include:

• Recharge in Style: Need some downtime? We've got your back with self-managed time off to rest, recharge 
• Great Healthcare Coverage : Your well-being is a priority for us. That's why we offer exceptional healthcare coverage to keep you in tip-top shape with 80% employer coverage.
• Holistic Well-Being : We're not just about the basics. Dive into our holistic well-being programs that cover everything from family planning to much, much more. 
• Fully Stocked Snack Bar for our onsite team 
• ​​Comprehensive Professional Development Benefits: Regular training sessions and workshops, personalized career coaching, opportunities for conferences and seminars, and access to leading online learning platforms for self-paced skill development.

All candidates must be eligible to work in the U.S. for any employer. We are an E-Verify employer.

Lumifi welcomes and encourages diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race color, religion, sex, sexual orientation, gender identity, national origin or disability.