Product Manager, Rider Support

Waymo is an autonomous driving technology company with the mission to be the most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo One, a fully autonomous ride-hailing service, and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over one million rider-only trips, enabled by its experience autonomously driving tens of millions of miles on public roads and tens of billions in simulation across 13+ U.S. states.

Waymo’s Product Management Team is a mission-driven team responsible for writing and enacting first-of-their-kind playbooks to bring fully autonomous driving technology to market. Our team develops simple solutions for complex problems by orchestrating cross-functional efforts to safely drive Waymo’s technology and the products it enables forward. We do this by understanding the customer, the business, and the technology. We are humble about the scope of our work, collaborative in our approach to problem-solving, and ambitious about our vision for the future.

This role follows a hybrid or remote work schedule and reports to a PM Manager.

You will:

• Develop a deep understanding of the Rider Support experience


• Understand the role of each cross-functional team (operations, safety, on-call, regulatory, and legal) in critical and egregious events


• Develop a clear point of view on goals and prioritization, including success metrics


• Design operations workflows that enable world class customer service and support
  

You have:

• BS degree in Computer Science degree or related technical degree


• 5+ years of product management experience at a highly technical, large scale organization


• Strong bias-to-action, independence, and ability to execute


• Demonstrated ability to develop a roadmap out of a large, unstructured space


• Strong written and verbal communication skills

We prefer:

• MBA degree and/or consulting experience


• Technically adjacent skills such as prior engineering or PM on technical product experience


• Experience working with legal and public policy

The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process.

Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.

Salary Range

$204,000—$259,000 USD