Centralized Lending Specialist - Bank

Job Description

Job Description

A-Line Staffing is recruiting for a full time permanent Centralized Lending Specialist - Bank i n Chandler, AZ. They are offering a generous compensation and a full benefit package.

Centralized Lending Specialist - Bank

Chandler, AZ

Compensation - $28.85 per hour

Job Description
• Responsible for answering inbound calls and initiating outbound calls within a call center to assist new and existing clients with determining the best solution for financing the purchase of a home, refinancing an existing mortgage, or obtaining a new home equity line of credit.
• Analyzes clients' financial goals, determines the most optimal lending product solution, submits the mortgage application, assists clients with gathering supporting loan documentation, and keeps clients informed throughout the mortgage loan process.
• Provides exceptional client care and utilizes multiple technology systems to assist customers and referral partners.
• Leverages defined lending processes and policies to meet guidelines and manage risks.
• Communicates consistently with clients and business partners via outbound calls, email, and online messaging systems.
• Identifies opportunities through conversations with clients to recommend the bank's products through partner referrals.
• Ensures compliance with SAFE Act registration requirements, registering with the federal registry system and submitting to necessary background checks.

Critical Information
• Position requires SAFE Act registration and ongoing compliance.
• Must be able to work under pressure during high volumes.
• Ability to build and maintain positive rapport with service partners.
• Flexibility to work weekends and extended hours as needed.
• Independent collaboration with business partners to resolve post-sale issues.
• Strong focus on performance, operational risk, and client relationship management.
• Demonstrates a professional ethic and adherence to all Federal and State compliance policies.

Education/Licenses Needed
High School Diploma / GED / Secondary School or equivalent

Job Requirements
• Over 1 year sales and mortgage experience.
• Strong relationship-deepening and client care mentality.
• Active listening skills to understand client needs and goals.
• Ability to assess client needs and promote alternative products or services.
• Learning aptitude for platform systems and technologies.
• Effective customer service skills managing end-to-end client origination and problem resolution.
• Capacity to work under pressure during high volumes.
• Ability to build and maintain positive relationships with service partners.
• Prioritization skills for multiple tasks.
• Adaptability and flexibility to change.
• Strong written, oral, and non-verbal communication skills.
• Demonstrable sales success over a sustained period.
• Flexibility to work weekends and extended hours.
• Comfort engaging clients over the phone.
• Skill in handling multiple lines of business and adapting to changing needs.
• Ability to collaborate with partners to resolve issues efficiently.
• Commitment to ethical standards and regulatory compliance.

For immediate consideration please reply directly to this posting. A-Line Staffing Roxanne Berendt cell# 586-256-1110.