Online Marketplace Manager

Job Description

Job Description

Position Overview:

We are seeking a results-driven Marketplace Manager to lead and grow our presence across major e-commerce platforms, including eBay, Amazon Marketplace, and others. You will be responsible for the end-to-end management of our digital storefronts, ensuring high-quality listings, optimized search visibility, and superior account health.

As this is a fully remote position, we are looking for a self-starter who can navigate the complexities of third-party marketplaces independently while collaborating effectively with our broader team.

Company Overview:

SSF Imported Auto Parts, LLC is an industry leader in the distribution of high-quality parts for European cars. We are in multiple states and over ten locations. For 50 years, our philosophy has been to meet our customers' needs and exceed their expectations. We live by the certainty that every individual at SSF makes a unique and important contribution to our success

Time zone & Availability:

Work Schedule: This is a 100% remote position; however, to ensure seamless collaboration with our core team and stakeholders, all working hours must be performed within the Pacific Standard Time (PST) zone. * Core Hours: Candidates should be available for meetings and real-time communication during standard PST business hours.

Essential Job Functions:

• Listing Management: Create, monitor, and optimize product listings across all marketplaces, ensuring accuracy in titles, descriptions, images, and pricing
• Customer Engagement: Serve as the primary point of contact for customer inquiries via email and platform messaging systems; provide timely, professional, and technical support to ensure a premium buying experience and maintain high seller ratings
• SEO & Optimization: Conduct keyword research and implement SEO best practices to improve organic rankings and conversion rates (A+ content, backend keywords, etc.).
• Performance Analysis: Track and report on key performance indicators (KPIs) such as sales volume, advertising spend (ACOS/ROAS), and profit margins.
• Account Health & Compliance: Monitor seller metrics, resolve listing suppressions, and ensure full compliance with platform-specific policies to protect account standing.
• Advertising Management: Manage and optimize PPC campaigns (Amazon Advertising, eBay Promoted Listings) to drive targeted traffic.

Qualifications and Skills:

• Experience: 3+ years of experience managing high-volume accounts on Amazon (Seller Central/Vendor Central) and eBay. Experience with Walmart or Shopify is a plus.
• Technical Proficiency: Deep understanding of marketplace algorithms, listing tools, and multi-channel management software. Must demonstrate expertise in Microsoft Excel, PowerPoint, and CRM platforms.
• Analytical Mindset: Strong attention to detail and the ability to pull complex data to turn it into actionable business insights.
• Communication: Exceptional written and verbal communication skills; ability to handle complex customer inquiries and technical troubleshooting with professionalism and tact.
• Bilingual Capabilities: Proficiency in a second language is considered a strong asset.
• Remote Collaboration: Comfortable working independently while contributing to a team-oriented culture in a remote environment.
• Problem-Solving: Proven ability to resolve account issues, policy violations, and technical glitches directly with marketplace support.

Physical Requirements:

• Continual use of hands and arms
• Sitting at a computer for long periods of time
• Adapt to different time zones and work schedules

Benefits to joining the SSF Team!

• Up to 19 days of accrued paid time off annually 
• 8 paid holidays
• 401 (k) match up to 4%
• Medical/Dental/Vision
• Flexible spending account
• Employee Assiistance Program
• Employer Paid Basic Life Insurance and AD&D

As an equal opportunity employer, we value diversity and inclusion.