OAE Document Specialist I (Virtual)

:

General Information

Location:

US-AZ - Phoenix

Position Type:

Full Time

Virtual Eligible:

No

Job Category:

Administration

Ref #:

6615

Description and Requirements

Are you searching for a rewarding, fulfilling position that offers challenging work and the ability to make a big impact while working side-by-side with a team of fun, innovative people? Ideally, would you like this position to be with an organization that makes a positive contribution to the world? If so…we would love to hear from you! About Us University of Phoenix is a leading higher education institution founded in 1976 by Dr. John Sperling. Our mission is to improve the lives of our students, their families and future generations through higher education. Our values (which hopefully you share) are: Brave. Honest. Focused. Our University values and embraces all team members and their unique perspectives. We fundamentally believe in fostering an environment which deeply respects, celebrates, and actively encourages a diverse workforce. We are committed to hiring - and learning from - those who share our passion to help others achieve their educational aspirations. We offer excellent benefits, an effective recognition program, and outstanding learning and development tools, including tuition vouchers for employees and their qualified family members.

About the Position

An Office of Admissions and Evaluation (OAE) Document Specialist I performs a variety of document processing services for the University to support the Enrollment, Student Services, Financial Services, Admissions, and Registrar functions as well as other aspects of the student lifecycle. Acts as a liaison between the University and external institutions, or their designated service providers to acquire academic transcripts and provide efficient document processing for all University of Phoenix students, which includes requesting documents, analyzing documents for authenticity, entering key student data into various systems accurately, indexing, and other document management tasks.

What You'll Do

1. Perform specialized work associated with the centralized intake and processing of admissions documents, student records and forms, and academic transcripts including requesting, follow-up, receiving/prepping, scanning/indexing, data entry, verification, and quality control.

2. Foster and implement appropriate electronic transcript exchange partnerships with external institutions and/or their designated transcript provider to promote increased usage of electronic transcript exchange as a preferred method to order and receive academic transcripts.

3. Inspect and process documents in accordance with standard operating procedures including analyzing official documents for verification of authenticity, associating to correct student record, identifying and reporting record falsification, and purging appropriate documents according to standardized retention schedules.

4. Maintain the physical and virtual workspace to increase team's organization and efficiency in receiving and processing documents while ensuring compliance in the protection, redaction, and compliant handling of PII information for all incoming and outgoing physical and electronic documents in accordance with standard operating procedures.

5. Input critical data in multiple systems to ensure accurate and appropriate updates are made to student records in a timely fashion.

6. Assist in creating and maintaining resources, and updating SOP's, job aids and flow charts as needed to ensure consistency in processing and adherence to process changes. Maintain cross functional proficiency with appropriate SOPs and protocols for a minimum of 2 key functions to ensure adequate departmental coverage and maintenance of service levels.

7. Assist in troubleshooting and problem-solving as needed and identify and reports issues and opportunities for improvement promptly. Participates in department and University initiatives, to improve department workflow quality, effectiveness, and efficiency.

8. Be able to work on site at University of Phoenix campus on occasion as business needs require.

9. Perform other duties as assigned or apparent

NOTE: The primary accountabilities above are intended to describe the general content and requirements of this position and are not intended to be an exhaustive statement of duties. Specific goals or responsibilities will be documented in the incumbents' performance objectives as outlined by the incumbents' immediate supervisor or manager.

Supervisory Responsibilities None

MINIMUM EDUCATION AND RELATED WORK EXPERIENCE:

• High school diploma or equivalent

• One (1) year of experience in education or a business environment administering processes including reviewing and monitoring documents to ensure compliance with established guidelines, policies and procedures

ADDITIONAL QUALIFICATIONS:

• General knowledge of educational institutions as normally obtained through exposure to a college or university setting

• Moderate level of analytical ability to effectively and accurately process documents following established departmental guidelines and procedures and support problem-solving

• Excellent oral, written, and interpersonal communication skills to effectively interact and communicate with internal and external customers regarding University policies, procedures, guidelines, and standards

• Working knowledge of personal software packages to perform word processing and spreadsheet activities, as described above

• Experience learning how to navigate and perform necessary functions within proprietary information systems

• Proven experience performing timely and accurate data entry

• Ability to adapt to change in processes and systems in a dynamic work environment

• Results-oriented and able to organize, prioritize, and manage multiple activities in a fast-paced environment.

• Must demonstrate a positive attitude, professionalism, and willingness to work in a team environment

#LI-SM1

As an Equal Opportunity employer, we particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.

If you are an active-duty military member seeking employment when off-duty, compliance with Department of Defense Joint Ethics Regulation, 5500-7-R, is required prior to starting employment with University of Phoenix. You are advised to contact your base Judge Advocate General to seek such approval and answer any questions. Pay Range The annual pay range for this position is $30,900 (minimum), $43,400 (midpoint), and $55,900 (maximum).* Pay Range The hourly pay rate range is $14.28 (minimum), $20.05 (midpoint), and $25.82 (maximum). The annualized amount, not including eligible overtime pay, is $30,900 (minimum), $43,400 (midpoint), and $55,900 (maximum).*

• Typical hiring range is between the minimum and midpoint of the above pay range. Actual starting base pay may vary based on factors such as education, experience, skills, location and budget.

Salary minimum

$30,900

Salary midpoint

$43,400

Salary maximum

$55,900

Manual Salary maximum

53700 Your work is critical to helping adult learners achieve their dreams, and we're committed to rewarding you for your efforts. We offer a competitive, comprehensive total rewards package designed to help you achieve your health, financial, educational and work-life balance goals. Full-time employees are eligible for:

• Medical, dental and vision plans; Flexible Spending Accounts; Health Savings Accounts; Life and Disability insurance; and our Wellness incentive program;
• Competitive 401(k) employer match;
• Substantial tuition discount for you and eligible dependents; and,
• A generous time off package, including paid vacation, sick time and company holidays.*

• For more details around paid time off benefits, please click here.

Hourly midpoint

20.05

Hourly minimum

14.28

Hourly maximum

25.82

Manual Hourly Midpoint

0.00

Manual Hourly Minimum

0.00

Manual Hourly Maximum

0.00

CA Hourly Rate/Range

$X or $X - $Y