Commercial Originator Support Specialist

Job Description

Job Description

About CommLoan

CommLoan is transforming commercial real estate lending with a powerful, data-driven marketplace platform. Our proprietary CUPID technology connects borrowers and brokers to a vast network of lenders, streamlining the loan process with transparency, speed, and scale. Our Empower Team is dedicated to equipping commercial mortgage brokers and loan originators with the tools, training, and ongoing support they need to succeed on our platform.

Position Summary

We are seeking a detail-oriented and highly analytical Commercial Originator Support Specialist to join our growing team. This individual will play a key role in ensuring that only top-performing Commercial Real Estate Loan Originators and Brokers are onboarded to the CommLoan platform. They will also be responsible for facilitating daily broker and loan originator support sessions, providing guidance on challenging loan scenarios, and reviewing loan packages to maintain quality and compliance with CommLoan’s standards before submission to CommLoan's lenders.

Key Responsibilities

· Broker & Originator Vetting: Evaluate and screen Commercial Real Estate Loan Originators and Brokers to assess experience, aptitude, and performance to determine alignment with CommLoan’s standards and culture.

· Daily Support Sessions: Host structured daily Zoom sessions to provide support on active loan files, identify obstacles, and collaborate with originators on solutions to improve loan success rates.

· Loan Package Review: Conduct thorough reviews of commercial real estate loan packages to ensure accuracy, completeness, and adherence to CommLoan’s quality standards prior to submission to lenders.

· Quality Assurance: Implement and enforce best practices for loan package preparation, compliance, and presentation to maximize lender approval and borrower satisfaction.

· Collaboration: Work closely with the Empower Team, Operations, and Compliance to ensure a seamless onboarding and loan submission process.

Qualifications

· Minimum 3–5 years of experience in commercial real estate lending, underwriting, or broker management is a MUST.

· Strong knowledge of commercial loan structures, lender requirements, and loan documentation.

· Excellent communication and presentation skills with the ability to lead group discussions and training sessions.

· Highly detail-oriented with strong organizational and problem-solving skills.

· Ability to thrive in a fast-paced, team-oriented environment.

Compensation

This role offers a competitive base salary in the range of $75,000 – $85,000 annually, commensurate with experience. CommLoan also provides a comprehensive benefits package, including medical, dental, vision, paid time off, and ongoing training and development.