Bilingual Customer Service
shift: First
work hours: 8 AM - 4 PM
education: No Degree Required Responsibilities
- High-Volume Inbound Support: Manage 75–100 calls per day in a fast-paced environment. Calls average 3–5 minutes (AHT) with an expectation of immediate readiness for the next customer.
- Communication & Translation: Navigate calls in both English and Spanish. This includes reading Spanish scripts and performing real-time translation of technical banking terms that may not have a direct script translation.
- Account & Portfolio Management: Review customer credit card profiles to assist with payments, balance transfers, and transaction reviews. You will help customers understand their balances and account structures.
- Technical Problem Solving: Independently research cases and resolve issues related to:
- Payments and Balance Transfers
- Lost/Stolen Cards
- Fraud and Transaction Reviews
- Dispute Processing
- Escalation Handling: Identify complex or high-risk issues and efficiently transfer them to the appropriate specialized departments.
- Advanced System Navigation: You must be highly competent in "multi-window" navigation—organizing your desktop and toolbars to research data while simultaneously speaking with the customer.
- Stationary Focus: This role requires being at your desk for the duration of the shift in a busy, high-energy office environment.
- Resource Utilization: Efficiently use internal tools and banking databases to provide accurate, real-time information to callers.
- Active Listening
- Follow-up
- Customer Service
- Call Center Support
- Basic Software Skills
- Years of experience: 2 years
- Experience level: Entry Level
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected]. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.
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