Intake Specialist/Sales

Job Description

Job Description

Hybrid Opportunity

Starting Pay: $15.00 Per Hour Plus Incentives

ReGain Law Firm is seeking a vibrant, compassionate, and highly motivated Intake Specialist to join our growing team. We are not your typical law firm. Our practice focuses exclusively on high-conflict divorce, child custody, and family law matters, helping clients navigate some of the most difficult and emotional situations of their lives.

The Intake Specialist serves as the first point of contact for prospective clients and plays a critical role in the firm's growth. The ideal candidate is an excellent communicator who can build rapport quickly, identify potential client needs, and convert qualified leads into scheduled consultations.

Responsibilities

• Answer incoming calls, emails, text messages, and website inquiries from prospective clients.

• Conduct initial intake screenings and gather relevant information about potential cases.

• Build trust and rapport with prospective clients while demonstrating empathy and professionalism.

• Explain the firm's services, consultation process, and next steps to prospective clients.

• Schedule consultations and maintain attorney calendars.

• Follow up with prospective clients who have not yet scheduled or attended consultations.

• Track, manage, and document all lead activity within the firm's intake and systems.

• Assist with client onboarding and collection of required documents and information.

• Maintain accurate and organized records of all communications with prospective and new clients.

• Monitor consultation attendance and follow up with no-shows when appropriate.

• Help improve intake processes and client experience initiatives.

• Provide exceptional customer service to every prospective and existing client.

• Coordinate with the marketing team on lead quality and source performance.

• Send welcome packets and onboarding materials to newly signed clients.

Qualifications

• Excellent verbal and written communication skills.

• Strong sales, intake, or call center experience required.

• Ability to build rapport quickly and communicate effectively with individuals experiencing stressful situations.

• Excellent professional phone presence.

• Ability to maintain confidentiality and exercise discretion.

• Comfortable using Microsoft Office, CRM systems, and other office technology.

What We're Looking For

The ideal candidate is empathetic, energetic, compassionate, and confident speaking with prospective clients. You must have prior sales or call center experience. You must also understand that people contacting our firm are often facing life-changing challenges and be able to help them feel comfortable scheduling a consultation. Success in this role requires strong communication skills, persistence in follow-up, and a commitment to providing an exceptional client experience.

We are the Narcissist Slayers for high conflict divorce and family law.

Company Description

We are the Narcissist Slayers for high conflict divorce and family law.