Discover GCU GCU Hotel, Travel & Events Student Worker (NFWS)

Overview Discover GCU GCU Hotel, Travel & Events Student Worker (NFWS) – Grand Canyon Education, Inc. The GCU Hotel, Travel & Events Team Member will assist with the GCU Hotel (27th Ave) front desk arrivals/departures, booking Discover GCU visitor travel, and monitoring flights to ensure an exceptional experience for all Discover GCU visitors to and from campus. Primary Responsibilities/Accountabilities/Essential Functions Must be available to work the hotel front desk overnight shifts from 11pm – 7am occasionally Assist with booking Discover GCU guest arrival and departure flights, ensuring appropriate flight times based on Discover GCU event parameters Assist with monitoring flights for changes that could affect the visitor itinerary Greets hotel guests, responds effectively to guest concerns and requests. Follows up to ensure guest satisfaction Manage room inventory and determine rooms for incoming guests Manage hotel check in/out procedures Assist guests with dining and activity recommendations Coordinate shuttle service for guests with attendance luggage Assist guests with general inquiries Provide as needed support to GCU Hotel departments and teammates to ensure an exceptional stay experience Equipment Used And Responsibility Microsoft 365 Suite – Outlook/Excel/Word Qualifications A minimum of one year experience in customer service or hospitality industry. Students local to the Phoenix area year-round & willingness/desire to work over breaks strongly preferred. Must be fluent in English, ability to read and write. Must be able to have flexible schedule, which includes nights, weekends and holidays if needed. Always provides a professional image through appearance and dress. Able to work well independently with little supervision. Promote positive relationships in communication and cooperation with all coworkers and guests. Strong attention to detail to ensure all information communicated is accurate and up to date. Ability to learn and follow all safety, emergency and accident prevention procedures. Experience/Education Grand Canyon University is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment: Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program. Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student. Maintain good financial and academic (SAP) standing with the University. You may be subject to termination if you fall below the minimum requirements. Pay Rate: Minimum Wage Anticipated End Date: June 30, 2026 Seniority level Entry level Employment type Full-time Job function Management and Manufacturing Industries Education Administration Programs #J-18808-Ljbffr Grand Canyon Education, Inc.