IT Manager
Job Description
Job Description
Description:
• Develop and maintain an IT roadmap aligned with corporate goals and business priorities.
• Establish IT service management processes (incident, problem, change management) for consistent, auditable delivery.
• Oversee Azure-based infrastructure, hybrid environments, and identity/access management.
• Ensure uptime, resilience, and disaster recovery across mortgage technology platforms (LOS, POS, CRM).
• Implement automation, monitoring, and optimization to improve efficiency and reduce risk.
• Own the company’s cybersecurity posture, including access control, patch management, and incident response.
• Lead vendor-driven audits, penetration testing, and compliance reporting.
• Protect sensitive borrower and corporate data in alignment with SOC 2, GLBA, GDPR, and other standards.
• Manage internal IT staff and external contractors, fostering accountability and technical excellence.
• Define SLAs for IT support services and hold outsourced providers to measurable performance.
• Monitor incident response times, resolution quality, and end-user satisfaction.
• Drive modernization and digital transformation initiatives, including system upgrades and integrations.
• Lead cross-functional IT projects, ensuring they are delivered securely, on time, and on budget.
• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 5–7 years of progressive IT experience, including 2+ years in a leadership role.
• Strong knowledge of enterprise systems, cloud platforms, networking, and endpoint management.
• Proficiency with cybersecurity frameworks and best practices.
• Experience managing vendors and negotiating contracts.
• Excellent leadership, communication, and change-management skills.
• Familiarity with compliance standards (SOC 2, GLBA, GDPR, HIPAA).
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