Medical Office Manager Northwest Tucson MA Required

Job Description

Job Description

Family Medicine Medical Assistant Certificate Required

Arizona Community Physicians (ACP) is seeking an experienced supervisor for our out-patient clinical office. Located in northwest Tucson.

A Medical Office Manager at ACP is an important member of our management team. Primary responsibilities include managing a variety of employees, administrative and operational activities of a physician practice site. These roles also play an important role in patient relations, helping ACP achieve our value for excellence in patient care. Serving as the primary liaison to ACP administrative offices and other practice sites, the Office Manager is responsible for delivering quality management practices in all areas of responsibility. This is a hands-on managing role with a variety of administrative activities to coordinate.

These activities include but are not limited to staffing of employees to meet operational needs, supervising and providing direction to employees working at the physician practice site, coordinating and facilitating business and financial practices (payroll, petty cash, invoice reconciliation, cash management) and ensuring safety and OSHA / CLIA compliance. Additional responsibilities include ensuring medical records are managed to meet requirements and that patient confidentiality in upheld through patient services and records management. Tasks may also include coding and charge entry, information systems support, facility management, purchasing and inventory management, and ensuring staff practices adhere to ACP policy and procedure. In some cases, may also perform reception and patient referral duties as needed. Smaller sites tend to require a larger percentage of time spent on these administrative duties.

Skills/ Requirements

Prior supervisory experience of employees, preferably in a primary care practice.

Experience utilizing computerized scheduling / patient accounting system.

Excellent communication skills, verbal and written.

Operational leadership – ownership of daily clinic flow, staffing coverage, referrals/charge capture, and keeping administrative work moving forward.

Staff management – including onboarding, coaching, performance feedback, and accountability as needed.

Metrics and performance awareness – comfort working with key performance indicators (charge capture, quality measures, referrals) and partnering with providers/ACP leadership to identify opportunities for improvement.

Minimum education: High school diploma (or equivalent); prefer a bachelor’s degree in a related field.

At least three years' experience in one of the following areas, preferably within primary care – clinic / physician practice operations, patient accounting / billing, insurance claims processing, or other areas relating to physician practice operations.

Medical Assistant Certificate.

Working knowledge of ICD-10, CPT and HCPCS coding and Medicare guidelines.

Understanding of managed care including eligibility and referral guidelines as well as experience in charge entry experience.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Monday to Thursday

Work Location: In person