Business Development Center (BDC) Representative

Job Description

Job Description

About Us

Here at Bill Alexander Ford, we are committed to serving our friends and customers. Our Alexander Ford Core Values are the foundation for everything we do and why we have continued success. If you want to be apart of a team who cares deeply about our employees and customers, then we welcome you to apply!

1. Honesty and integrity in everything we say and do
2. Maintain the highest regard for each customer and employee
3. Develop people and promote from within
4. Use our collective strengths to make decisions and solve problems

Benefits:

• Medical Plan (both US and Mexico)
• Dental Plan (both US and Mexico)
• Vision Plan
• Supplemental Benefits
• Preventative Care Management Plan
• Life Insurance
• 401(K) Plan
• Paid Vacation
• Paid Holidays
• Paid Training
• Opportunities for advancement

The responsibilities of the BDC representative is to identify and qualify potential customers through various channels (phone, email, online inquiries) and to schedule appointments for sales or service ensuring the efficient customer flow. Respond to inquiries, address concerns, and provide information about products or services. Build rapport with customers to foster a positive experience. Follow up with customers after initial contact to ensure they are satisfied and to move them towards a sale or service appointment.

The required skills are strong communication , customer service, ability to handle multiple tasks and prioritize effectively. Sales or business development experience (preferred) and proficiency in CRM software and other relevant tools.

The key functions are inbound calls, outbound calls, managing and responding to online inquiries and handling customer interactions through text or online chat.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.