L1 & L2 Support Engineer
Client: Motherson Technology
Role : L1 & l2 engineer.
Contract : 6 Months
Location : Phoenix AZ ( Onsite )
Rate : $53/hr on c2c
Key Responsibilities:
Level 1 (L1) Support:
- Provide first-line support for IT infrastructure issues including desktop network and server troubleshooting.
- Respond to service requests and incidents via ticketing systems email and phone.
- Perform basic troubleshooting for hardware operating systems and applications.
- Assist users with software installations configurations and basic network connectivity.
- Document resolutions and maintain knowledge base articles for common issues.
Level 2 (L2) Support:
- Handle escalated technical issues from L1 support performing deeper troubleshooting.
- Administer and support servers network devices and IT security components.
- Analyze logs and diagnostic data to identify and resolve complex technical problems.
- Collaborate with vendors and service providers for issue resolution.
- Perform routine maintenance patching and upgrades on IT infrastructure.
- Support virtualization cloud services and backup management.
Required Skills & Qualifications:
- Bachelors degree in IT Computer Science or a related field (or equivalent experience).
- 2 years of experience in IT support (L1/L2 level).
- Proficiency in Windows/Linux operating systems and desktop troubleshooting.
- Basic networking knowledge (LAN/WAN VPN TCP/IP DHCP DNS).
- Experience with Active Directory Office 365 and enterprise applications.
- Familiarity with virtualization (VMware Hyper-V) and cloud platforms (AWS Azure) is a plus.
- Strong problem-solving skills and the ability to work under pressure.
- Good communication and customer service skills.
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